Improve guest communication
with Guesty's Unified Inbox
Guesty's Unified Inbox is guest communication tool for vacation rentals. It consolidates messages from Airbnb, Vrbo, Booking.com, email, SMS, and WhatsApp into one AI-powered inbox.
One destination for all communication
One inbox for every guest channel
All your guest conversations in one view
Deliver exceptional service to guests and owners alike. Manage every conversation in a centralized, organized hub, plus gain the flexibility to reply via WhatsApp, email, or OTA.
AI-powered replies with Guesty ReplyAI
Guesty ReplyAI and AI Autopilot draft or auto-send on-brand replies using sentiment analysis and auto-translation, while AI Task Creation turns any guest message into a one-click assignable task
Shared team inbox with assignments and notes
Keep your team in perfect sync. Share notes, assign tasks, and transfer conversations seamlessly between team members so nothing falls through the cracks.
Purposeful communication,
every step of the way
Every message, every touchpoint, every stage. We've designed the complete communication experience to transform guest interactions into lasting relationships.
Booking
Convert prospects
Arrival
Smooth check-ins
In-stay
Guest engagement
Checkout
Build loyalty
Convert inquiries faster
Transform questions into confirmed bookings with instant, personalized responses across all channels.
Keep guests informed
Deliver essential information at exactly the right moment with scheduled messages and local recommendations.
Simplify check-ins
Create frictionless arrivals with digital access codes and automated reminders that reduce no-shows.
Deliver in-stay support
Resolve guest requests quickly while tending to any special requirements during their stay.
Create repeat customers
Transform one-time visitors into repeat guests with timely follow-ups and personalized post-stay offers.
More reasons to love
the Unified Inbox
[With the Unified Inbox,] you're logged into one app and not into 15 inboxes and 15 platforms. I can probably guesstimate it saves us a five full-time count of labor.
I love Guesty's Automated Messaging. They really take care of the guest from inquiry to satisfaction point... I can't imagine responding to everybody when I'm trying to focus on what I do best, which is actually building the experience.
Zen Vacation Rentals
Guesty has been pivotal in a lot of our growth. A lot of it boils down to the guest communication, which for us has been a life saver.
Frequently asked questions
Here's what some of our
customers needed to know
before signing up
What is a unified inbox and why do I need one?
A unified inbox is a centralized messaging hub that consolidates guest and owner communication from Airbnb, Vrbo, Booking.com, email, SMS, and WhatsApp into a single interface. Property managers need one because juggling separate inboxes across multiple platforms burns hours and creates missed opportunities. Guesty's Unified Inbox displays every conversation in one dashboard with color-coded status indicators, filterable by urgency, reservation status, or check-in date. You can respond through any channel — OTA messaging, email, WhatsApp, SMS — without logging into separate platforms.
Does the Unified Inbox use AI to answer guest messages?
Yes. Guesty ReplyAI and AI Autopilot draft or auto-send on-brand replies to guest messages, using sentiment analysis to read intent and auto-translation to respond in the guest's language. AI Task Creation can also turn a guest message into an assignable task in one click.
Which communication methods does the Unified Inbox support?
The Unified Inbox consolidates your messages from your connected booking channels, such as your Airbnb inbox, Booking.com inbox, and more; email; SMS; and Whatsapp into one place. You can also respond to messages through any of these formats.
Can you use a white-labeled domain name with the Unified Inbox?
You will be given a default domain ending in @user.guesty.com, but you can replace it with a custom domain by sending Guesty a request that includes the white-labeled domain name.
How does a unified inbox prevent missed guest messages?
Picture this: a guest messages you on Airbnb at 2 AM asking about parking, then follows up via email at 8 AM because they haven't heard back. Without a unified inbox, you're checking both platforms separately — and the message sits unanswered for hours. A unified inbox prevents this by routing every conversation — Airbnb, Vrbo, Booking.com, email, SMS, WhatsApp — into one dashboard. Guesty displays unread messages with color-coded status indicators, lets you filter by urgency or check-in date, and shows the complete conversation history even when guests switch channels. You can assign conversations to team members, search by reservation number to surface any thread instantly, and respond through any channel without leaving the platform.