AI guest messaging that answers for you, from one unified inbox</>
Every guest gets a fast, on-brand answer, even at 2 AM. Guesty's Unified Inbox brings Airbnb, Vrbo, Booking.com, email, SMS and WhatsApp messages into one place, and ReplyAI Autopilot reads each message and replies within the rules you set.
Deliver a better guest experience, from one inbox
Every message — Airbnb, Vrbo, Booking.com, email, SMS, WhatsApp — lands in one place, so guests get fast, consistent replies instead of waiting while you check five apps.
All your guest conversations in one view
Deliver exceptional service to guests and owners alike. Manage every conversation in a centralized, organized hub, plus gain the flexibility to reply via WhatsApp, email, or OTA.
AI-powered replies with Guesty ReplyAI
Guesty ReplyAI and AI Autopilot draft or auto-send on-brand replies using sentiment analysis and auto-translation, while AI Task Creation turns any guest message into a one-click assignable task
Shared team inbox with assignments and notes
Keep your team in perfect sync. Share notes, assign tasks, and transfer conversations seamlessly between team members so nothing falls through the cracks.
Purposeful communication,
every step of the way
Every message, every touchpoint, every stage. We've designed the complete communication experience to transform guest interactions into lasting relationships.
Booking
Convert prospects
Arrival
Smooth check-ins
In-stay
Guest engagement
Checkout
Build loyalty
Convert inquiries faster
Transform questions into confirmed bookings with instant, personalized responses across all channels.
Keep guests informed
Deliver essential information at exactly the right moment with scheduled messages and local recommendations.
Simplify check-ins
Create frictionless arrivals with digital access codes and automated reminders that reduce no-shows.
Deliver in-stay support
Resolve guest requests quickly while tending to any special requirements during their stay.
Create repeat customers
Transform one-time visitors into repeat guests with timely follow-ups and personalized post-stay offers.
More reasons to love
the Unified Inbox
[With the Unified Inbox,] you're logged into one app and not into 15 inboxes and 15 platforms. I can probably guesstimate it saves us a five full-time count of labor.
I love Guesty's Automated Messaging. They really take care of the guest from inquiry to satisfaction point... I can't imagine responding to everybody when I'm trying to focus on what I do best, which is actually building the experience.
Zen Vacation Rentals
Guesty has been pivotal in a lot of our growth. A lot of it boils down to the guest communication, which for us has been a life saver.
Frequently asked questions
Here's what some of our
customers needed to know
before signing up
What is AI guest messaging for vacation rentals?
AI guest messaging is software that reads guest messages and drafts or sends replies automatically. In Guesty, AI-native vacation rental software, it works inside the Unified Inbox: ReplyAI Autopilot reads messages from Airbnb, Vrbo, Booking.com, email, SMS and WhatsApp, applies sentiment analysis, and replies in your brand voice within the rules you set.
Can Guesty answer guest messages automatically at night?
Yes. ReplyAI Autopilot can send replies automatically within your rules, so a 2 AM question about parking gets an answer without waiting for your team. Conversations that need a person are flagged. If you also want people covering the night, Guest Communication Services provides 24/7 or flexible human coverage.
Which communication methods does the Unified Inbox support?
Automated messages are scheduled templates triggered by the booking timeline, such as check-in instructions or checkout reminders. AI replies answer what the guest actually asked. Guesty does both in one inbox: scheduled messages and saved replies for the predictable moments, ReplyAI Autopilot for the questions you can't predict.
Does the AI create tasks from guest messages?
Yes. When a guest reports a problem or asks for something, the message-to-task agent turns it into an operational task you can assign in one click.
Which channels does the Unified Inbox support?
Airbnb, Vrbo, Booking.com and other connected booking channels, plus email, SMS and WhatsApp. You can reply on any of them without leaving Guesty.
How does a unified inbox prevent missed guest messages?
ReplyAI Autopilot answers routine questions as they arrive, and every other conversation lands in one dashboard. Guesty shows unread messages with color-coded status indicators, lets you filter by urgency or check-in date, and keeps the full conversation history even when guests switch channels.