Unified Inbox is an intelligent messaging platform that goes way beyond emails. It gathers your entire communication history with guests across multiple Airbnb accounts and vacation rental platforms and stores it in one inbox. This highly intuitive interface makes it easy to reply to any message and guest interaction all in one place.
Pre-approve or decline booking requests the same way you would on Airbnb or other vacation rental channels. Reply to inquiries and receive booking requests without ever having to leave your inbox.
View your entire communication with guests, from first inquiry to confirmed reservation to follow-up – all in one thread – including those you send via Airbnb, SMS or email. Prioritize your current guest’s communication and archive conversations with old guests.
Navigate between guest names and search for correspondences based on listing, stage of inquiry or even by assignee. Find any conversation and get back to what matters.
Assign conversations to appropriate team members. Choose whether it’s for a receptionist, concierge or a support manager. Have designated employees take care of special guests or reservations, so you can focus on your own tasks.
Take advantage of variety of widgets to improve your guest experience. Use Google Maps to tell guests the distance from the property to their desired destination, search Yelp to recommend a 5-star cafe, inform guests of nearby parking options using Parkopedia, and even order your guest an Uber upon arrival.