Privacy Policy

Welcome to Guesty, a software-based and staff-powered property and vacation rental management service (the “Service”).

The Service is owned and operated by Guesty, Inc., a Delaware corporation and its subsidiary (collectively, the “Company”, “we”, “us” and “our”).

We, at Guesty, respect your privacy. This privacy policy (the “Policy”) outlines our privacy practices with respect to the Service, including the ways your personal information and data is collected, stored, used and shared.

Providing us with your personal information is a choice you make. We appreciate that and thank you for making this choice. You are not legally obligated to provide us with this information, but we do need it to allow you to use the Service.

This Policy is combined into our Terms of Service (the “Terms“), and is a part of them. Please refer to our Terms of Service for more information about how the Service works.


Information you actively provide us –

Registration information. The Service is available only to registered users. When you register, we will ask that you provide basic information such as your name, address, mobile phone number and email address.

Payment information. We also collect your payment information through which we will collect the Service’s applicable fees. You will be asked to provide your payment method and billing information.

Content on the Service. Your use of the Service may involve submission of various types of content, such as correspondence with guests, guests’ contact information, etc. The precise types of content depends on the features of the Service you choose to use.

Inquiries. When you submit an inquiry or customer-service request, you may provide additional personal details depending on the inquiry or request.

Information we automatically collect –

Integration data. The Service is particularly aimed for properties listed on and operating through third party platforms such as Airbnb (“Third Party Channels”). After you register, you may interconnect the Service with each of your accounts on Third Party Channels (each interconnection is named an “Integration”). Once you connect to an Integration, the Service imports the property and guest related data in your accounts on the respective Third Party Channel, such as listings, reservations, past guests, etc.

Analytical usage data. We collect analytical information about your use of the Service and your interactions with the Service’s interface, your session durations and the web pages you accessed. This may also include basic information about the device you use to access the Service, including its type, operating system, language settings, the Internet Protocol (IP) address through which your device accessed the Service, and the city or town where the device you used to access the Service is located.

Children’s Privacy

We do not knowingly or intentionally collect information about children who are under 13 years of age.


We may use the information we collect for the following purposes:

Operating the Service and providing its features and functionalities;
Sending you notifications, messages, communications and announcements related to the Service;
Improving and customizing the Service and developing new services;
Providing you with support, handling complaints and contacting you when we believe it is necessary;
Enforcing the Terms and this Policy and preventing misuse of the Service;
Complying with any applicable law and assisting law enforcement agencies and competent authorities, if we believe it is necessary or justified; and
Taking any action in any case of dispute involving you, with respect or in relation to the Service.
Sharing information collected
We may share the information outlined in this Policy, with others, in any of the following instances:

With contractors and service providers, in order to operate, maintain and enhance the Service, and provide you with the particular features of the Service you requested;
With Third Party Channels, in order to maintain your account on the Service and on Third Party Channel updated;
Messages you address to guests and prospective guests will be sent to them;
If you have breached the Terms, abused your rights to use the Service, or violated any applicable law. Your personally identifiable information may be shared with competent authorities and with any third party, if we believe it is necessary or justified;
If the operation of the Service is organized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition);
We may share personally identifiable information with our corporate group entities, but their use of such information must comply with the Policy.
We and our third party website analytics provider (such as Google) use cookies on the Service. Cookies are packets of information sent by our servers to your web browser and then sent back by the browser each time it accesses our servers. The cookies may contain a variety of information, such as the web pages you have accessed, session durations and IP addresses. Cookies are used for various purposes, such as to collect statistical information about your use of the Service and save you the need to re-login with your username and password when you use the Service.

If you wish to block cookies, you may do so through your browser’s settings. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed going forward. Please refer to the browser’s help menu for further information. However, please bear in mind that disabling cookies may adversely affect your user experience on the Service.

Aggregated information

We may use the information we collect, as outlined above, to compile anonymized or aggregated information. We may share, sell or otherwise communicate and make available such anonymized or aggregated information to any other third party, at our sole discretion. However, we will not knowingly or intentionally share information that can be reasonably used to reveal your identity without your consent.

Transfer of data outside your territory
We may store and process information in various locations throughout the globe, including through cloud services. The laws in those other countries may provide a lesser degree of data protection than the laws of your own country. You agree to the transfer of your information to such other countries for the purpose of processing as described in this Policy, including through cloud services.

Information Security

We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. These measures do not provide absolute information security. Therefore, it is not guaranteed and you cannot expect that the Service will be immune from information security risks.

Data retention

We retain personally identifiable information for as long as we deem necessary for the purposes set forth above. We may delete information from our systems, without notice to you, once we deem it is no longer necessary for the purposes set forth above.

California Residents

The following disclosure is made pursuant to California Online Privacy Protection Act: When you use our Service, other parties, such as Google may collect personally identifiable information about your activities over time and across different websites or online services.

Residents of the European Union

The following disclosure is made pursuant to the European General Data Protection Regulation (GDPR): You have the right to withdraw your consent at any time; and to submit a complaint to the relevant supervisory data protection authority.

Changes to this Privacy Policy

We may change this Policy. We will provide you notice of such changes through the Service’s interface. Your continued use of the Service constitutes your consent to the amended Policy. If you do not consent to the amended Policy, we may terminate the Terms and your account on the Service and block your access to, and use of, the Service, upon the elapse of 30 days after you decline to accept the revised Policy.

In case of legal requirement or necessity, we may also introduce immediate changes to this Policy. The latest version of the Terms and its effective date will always be accessible on the Service.

Contact Us

You may contact us with any questions or comments, at:

Effective date of the policy: June 01, 2017