Frequently Asked Questions

What is Guesty?

Guesty offers a variety of services for Airbnb hosts like you, all of which you can find on our features page or by reaching out to us directly, at any time.
Currently, we only offer English support. If you receive inquiries or require third-party communication in a different language, we will do our best and try to translate all information using Google Translate, but we can’t guarantee a flawless translation.If you’d prefer, we can arrange to forward all non-English inquiries to you.
No, but we are in good standing with the company and its founders, with whom we meet regularly. Further, using Guesty is completely within Airbnb's Terms of Service. And we’re both funded by YCombinator!

Availability

Guesty lives in the cloud, which means that we are able to manage Airbnb properties anywhere and everywhere (including your city!). We currently have customers in every continent, 32 countries, and over 200 cities.Check out the map of our users' listings here.

Airbnb Account Management & Communication

Absolutely – changing your email will not affect account accessibility for you, it will simply allow us to manage your account with the services that you request from us. You will continue to have full access to your Airbnb account and continue to receive all the same emails and notifications from Airbnb that you do now.To learn more about why we change your email, please visit this post.
If you would like us to respond in your name, that is possible. However, our default (and what most of our customers request) is to open up guest communication by introducing ourselves under our own names and then indicating that we help you (the host) with your Airbnb. We find that if guests know you have a dedicated support team, they feel free to get in touch with questions or concerns at any time.
No, we will never request your password or any other private information linked to your Airbnb account. As soon as you confirm the email address swap, we will immediately reset your password and send that new one to you. This way, we assure that there is no exchange of personal information.
We will write and post guest reviews on your behalf. Or, if you prefer to do this yourself, you can use this post to guide you through the process.Generally, there’s no need for anyone to respond to a Guest Review. But if a review is negative or you receive any actionable commentary in your private feedback, we can communicate with you and together determine how to respond.
We are happy to submit the necessary forms and file the resolution claims for you, but we would request that you first pass along all relevant information and photographs to us.For your reference, here are some safety measures you can take to screen guests and prevent any damages in the future.

User Inquiries

Without an Airbnb account, we won't have anything to manage for you! We'd love to add a listing for you, but you know your place better than we do.Adding a listing to Airbnb shouldn't take you more than 20 minutes, and you can feel free to contact us if you have any questions along the way. Further, our blog is filled with useful guides and this resource will help you get started.
As far as ownership specifications, Guesty operates within Airbnb terms and conditions. On this topic, Airbnb invites anyone and everyone to list all types of properties. This applies to renters, too, as far as using Airbnb, but it may be a good idea to review your contract or double check with your landlord that it’s okay to accept Airbnb guests.
We don’t offer free trials, but we do offer free registration and cancellation at any time. This means that you can sign up without submitting any of your billing information and try out our services without charge, as we will only bill you once you get booking.
Unfortunately this is not something that we currently offer.
You can cancel your Guesty account by simply visiting your myGuesty dashboard and clicking on “account cancellation”.But we’d hate to see you go – if you were not satisfied with our service, we'd appreciate any feedback or the reason for your dissatisfaction, so we can fix it for the future.

Listings Inquiries

For pricing advice, you can check out this resource.There are some external resources that can help you, as well. You can access relevant research & market reports here. Alternatively, you can look to BeyondPricing and PriceLabsCo, two companies that specifically help hosts arrive at competitive price points on Airbnb (and both of which are compatible with Guesty).
Yes! For one, we respond to booking requests and inquiries quickly & 24/7. This guarantees that you will never miss a booking and increases visibility, since Airbnb’s algorithm rewards the more attentive hosts.Further, our software runs automatic processes in the background of your account to increase search rankings & encourage more bookings. For more information, please refer to this resource.
Yes! Many of our customers list their properties on multiple platforms, so this is no problem at all. To avoid double bookings, we ask that you maintain your Airbnb calendar as your 'master calendar'.
You can certainly have us manage only specific listings in your Airbnb account.If you're just beginning to create new Airbnb listings, this guide can help you through the process.

Key Exchange & Check-In Inquiries Inquiries

Because we work remotely, we do not physically perform key exchanges or check-ins. Rather, we communicate instructions with your guests every step of the way and can coordinate with third-party professionals to take care of this for you.

Guest Services

Unfortunately, Guesty works exclusively with Airbnb hosts. However, if you want to narrow your Airbnb search results farther than location, date, room type, and price range, you can click on the “More Filters” button below these criteria.

Cleaning Inquiries

Our role is to recommend, schedule, coordinate with, and manage cleaners for you. We don’t replace your staff, but rather help you save time managing them.If you'd like help with the restocking process, you can order items off of Amazon or a similar quick-delivery service. Then we could arrange for your guests or cleaners to move the boxes inside.
Yes! We will handle all bookings and coordinations with the cleaning service of your choice. We are happy to take over all cleaning arrangements with any cleaner with whom you have a pre-existing relationship and will gladly recommend new cleaning services in your area at any time.
Yes – we will gladly recommend a cleaning service in your area at any time.

Payment & Pricing Inquiries

Yes- we charge 3% of the net amount that you receive from Airbnb for each booking that we manage. Remember, we will only charge you if and when you secure a booking.
We will only charge our 3% fee on pre-existing bookings that you ask us to begin managing at the time of your Guesty registration. Otherwise, we will reserve our commission charge for only new bookings thereafter.
No – theses costs are not included in our 3% fee, as Guesty only coordinates with these third-party services. However, we may suggest charging an additional cleaning fee on your listing should you choose to pass this cost on along to guests.