Win more five-star reviews
Transform guest feedback into five-star reviews. Our end-to-end solution automates reviews management, builds your reputation, and helps turn insights into action.
Transform feedback into
business growth
Strategic review collection
Capture feedback with automated review requests that reach guests at the exact right moment to maximize positive responses and strengthen visibility on OTAs.
Reputation building
Respond to every review with speed and consistency using AI-powered suggestions that help you craft professional, on-brand replies across all platforms.
Actionable insights
Spot patterns before they become problems with analytics that reveal sentiment shifts, recurring friction points, and operational blind spots.
Features that fuel
five-star results
Centralized reviews hub
Consolidate feedback from Airbnb, Booking.com, and Vrbo into one dashboard that tracks ratings, response rates, and reputation health across your entire portfolio.
Smart response generation
Let AI draft personalized, professional replies that save hours while maintaining the authentic voice that keeps guests coming back.
Automated reviews management
Set custom rules that automatically prompt guests for reviews when satisfaction is highest, as well as submit guest reviews, giving you more control over feedback and ensuring OTAs deadlines aren’t missed.
Quality insights dashboard
Decode what guests really mean with ReviewSmart AI that identifies keyword themes, service trends, and improvement opportunities hidden in your feedback.
Guesty is trusted by property managers across the globe to manage 500K+ listings
Resources to make the most
of your reviews management
Frequently asked questions
Here's what some of our
customers needed to know
before signing up
What is reviews management in property management software?
Reviews management centralizes guest feedback from multiple booking platforms, allowing property managers to collect, monitor, analyze, and respond to reviews efficiently from one system.
How does Guesty help automate review collection?
Guesty automatically sends review requests to guests after checkout based on predefined rules and timing, ensuring satisfied guests are prompted at the most strategic moment.
Does Guesty use AI in reviews management?
Yes. Guesty uses AI to generate suggested responses to guest reviews, helping teams respond faster, maintain a consistent tone, and save time — while keeping full control over final replies.
Can reviews really help improve operations?
Absolutely. Centralized analytics and sentiment insights help identify recurring issues, service gaps, and performance trends — enabling data-driven operational improvements that elevate guest experiences.
Which platforms does Guesty support?
Guesty supports reviews management for major booking platforms including Airbnb, Booking.com, and Vrbo.