24/7 Guest Communication Services
Around-the-clock service
From the moment an initial inquiry hits your inbox, our Guest Communication Services team have got you covered, providing prompt responses to help improve your conversion rates and guest stays.
Prioritized communication
Guesty’s advanced technology sorts incoming messages according to urgency, so we can respond to the most important inquiries first.
Customized sign-off
Our experts can sign-off on all correspondence however you choose, be it as your personal staff, your partner, or even you.
Multi-calendar maintenance
The Guesty Communication team can adjust bookings based on availability, price and location in order to meet special requests and satisfy as many guests as possible.
Review Strategy
Our experts will assess each reservation and will ensure automatic review prompts aren’t sent to guests when it isn’t strategic.
Choose To Utilize GCS In Your Off-Hours Only
You also have the option of our Guest Communication Services team handling interactions with your guests only during your team’s off-hours. We’ll pick up your guest communication from the moment your team signs off – whether that be during evenings, weekends or holidays – to give you and your staff the work-life balance you’re looking for.
FAQs about our 24/7 Guest Communication Services
How do Guesty’s Guest Communication Experts know how to respond to specific inquiries related to your properties?
Users who opt to hand their guest communications to our team of experts will proceed to a brief onboarding phase during which they will fill out a detailed questionnaire. The questionnaire will include questions on everything from last minute bookings to emergency protocols.
How much will I save with Guesty’s Guest Communication Services?
When you hand over guest communication to our team of highly trained communication experts, you’ll experience countless hours saved, increased efficiency and a boost in productivity with a leaner team. Calculate how much you could save by using our calculator tool here.
Will my guests know they are speaking to someone outside of my direct organization?
Not if you don’t want them to. Our communications services experts can respond to inquiries as themselves, as your company personnel or even as you. This way you can hand off your overwhelming guest management duties without removing the personal aspect that makes short-term rental companies so unique.
See Guesty in Action
