24/7 Guest Communication Services

Guest communication is one of the most time-consuming aspects of short-term property management. Why not hand it over to our communication experts who can offer your guests accurate and timely support around the clock?

Around-the-clock service

From the moment an initial inquiry hits your inbox, our Guest Communication Services team have got you covered, providing prompt responses to help improve your conversion rates and guest stays.

Prioritized communication

Guesty’s advanced technology sorts incoming messages according to urgency, so we can respond to the most important inquiries first.

Customized sign-off

Our experts can sign-off on all correspondence however you choose, be it as your personal staff, your partner, or even you.

Multi-calendar maintenance

The Guesty Communication team can adjust bookings based on availability, price and location in order to meet special requests and satisfy as many guests as possible.

Monitoring of reviews

Your reviews will be previewed and prioritized so that only the most urgent will be escalated to your attention.

Choose To Utilize GCS In Your Off-Hours Only

You also have the option of our Guest Communication Services team handling interactions with your guests only during your team’s off-hours. We’ll pick up your guest communication from the moment your team signs off – whether that be during evenings, weekends or holidays – to give you and your staff the work-life balance you’re looking for.

FAQs about our 24/7 Guest Communication Services

How do Guesty’s Guest Communication Experts know how to respond to specific inquiries related to your properties?

Users who opt to hand their guest communications to our team of experts will proceed to a brief onboarding phase during which they will fill out a detailed questionnaire. The questionnaire will include questions on everything from last minute bookings to emergency protocols.

How do our Communication Experts handle reviews?

As part of our communication services, we both monitor incoming reviews and write reviews of guests on your behalf.

Monitoring reviews involves marking reviews from satisfied guests as positive or escalating negative reviews to your attention.

When it comes to writing reviews of guests on your behalf, we offer three options:

  1. We can automatically publish a personalized, 5-star review after each checkout.
  2. We can wait for a period of 24 hours, 48 hours or 1 week before publishing reviews, giving you an opportunity to decide whether or not you’d like us to review each specific guest.
  3. We can write custom reviews for specific guests as per your instructions given during the onboarding process, which can be updated at any point. 

Will my guests know they are speaking to someone outside of my direct organization?

Not if you don’t want them to. Our communications services experts can respond to inquiries as themselves, as your company personnel or even as you. This way you can hand off your overwhelming guest management duties without removing the personal aspect that makes short-term rental companies so unique.  

Having this service has set us apart from other vacation rentals and allows us to be world class. Our guests love the interactions, their timely responses and their willingness to help before, during, and after their stay.
Phillip Warrick Epic Property Pros
The communication team replies to host emails lightning fast.
Johanna K. Capterra
The support is available and processes issues in a very efficient way. You won't need more than Guesty, they have everything you need!
Arnaud G Capterra
Guesty offers a fantastic product with new features rolled out weekly, and a team that goes above and beyond to provide an exceptional customer experience.
Andrew Lenjosek Trustpilot

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