From the moment an initial inquiry hits your inbox, our Guest Communication Services team have got you covered, providing prompt responses to help improve your conversion rates and guest stays.
Guesty’s advanced technology sorts incoming messages according to urgency, so we can respond to the most important inquiries first.
Our experts can sign-off on all correspondence however you choose, be it as your personal staff, your partner, or even you.
The Guesty Communication team can adjust bookings based on availability, price and location in order to meet special requests and satisfy as many guests as possible.
Monitoring of reviews
Your reviews will be previewed and prioritized so that only the most urgent will be escalated to your attention.
Customer Success Management
With open lines of communication and a personal approach, our Customer Success Managers ensure qualified users get the most out of Guesty and position their businesses for growth.
Choose To Utilize GCS In Your Off-Hours Only
You also have the option of our Guest Communication Services team handling interactions with your guests only during your team’s off-hours. We’ll pick up your guest communication from the moment your team signs off – whether that be during evenings, weekends or holidays – to give you and your staff the work-life balance you’re looking for.
FAQs about our 24/7 Guest Communication Services
How do Guesty’s Guest Communication Experts know how to respond to specific inquiries related to your properties?
Users who opt to hand their guest communications to our team of experts will proceed to a brief onboarding phase during which they will fill out a detailed questionnaire. The questionnaire will include questions on everything from last minute bookings to emergency protocols.
How do our Communication Experts handle reviews?
As part of our communication services, we both monitor incoming reviews and write reviews of guests on your behalf.
Monitoring reviews involves marking reviews from satisfied guests as positive or escalating negative reviews to your attention.
When it comes to writing reviews of guests on your behalf, we offer three options:
- We can automatically publish a personalized, 5-star review after each checkout.
- We can wait for a period of 24 hours, 48 hours or 1 week before publishing reviews, giving you an opportunity to decide whether or not you’d like us to review each specific guest.
- We can write custom reviews for specific guests as per your instructions given during the onboarding process, which can be updated at any point.
Will my guests know they are speaking to someone outside of my direct organization?
Not if you don’t want them to. Our communications services experts can respond to inquiries as themselves, as your company personnel or even as you. This way you can hand off your overwhelming guest management duties without removing the personal aspect that makes short-term rental companies so unique.