Product Updates

Centralize Your Communication Across Multiple Channels With Guesty’s Unified Inbox

September 20, 2018 |
Centralize your communications across channels with Guesty's unified inbox

If you’re a short-term property manager, you don’t need us to tell you that your list of responsibilities is pretty extensive. Between marketing your listings, setting the right price points, and making sure each property is guest-ready, you’ve hardly got time for one of the most pressing demands of your profession – communication.

A typical vacation rental manager has a lot of people to answer to, including homeowners, investors, personnel, and, most importantly, current, future, and potential guests. If you’re feeling like there aren’t enough hours in the day to connect with all of them and still tackle your other tasks, then it’s probably time to make your communication more efficient with one of Guesty’s most popular features – our Unified Inbox.

Here’s How Guesty’s Unified Inbox Can Lighten Your Workload

The Unified Inbox tool is a smart messaging platform that centralizes your communication with guests, no matter where it takes place. So whether you’ve received an inquiry on Airbnb, or HomeAway, it will automatically appear in your organized, user-friendly Guesty inbox. But wait, it gets better. Communication with guests via email or SMS are also forwarded to your inbox. It’s all there, in one place.

Unified Inbox - Guesty

No More Back & Forth

With all of your messages in one place, you can now simply log into Guesty to carry out all communication. This eliminates the need for you to hop between platforms and messaging services, logging in and out of each one in order to stay on top of inquiries, follow-ups and any needs your guests may have.

All Your Conversations Easily Accessed

Need to find something specific? No problem. Guesty’s unified inbox enables you to filter through your messages and sort them by listing or even stage of inquiry. When all of your communication is centralized and categorized, locating specific conversations is a breeze.

Functionality Tailored to Your Needs

The inbox facilitates a whole lot more than correspondence and is equipped with many functionalities that support effective management.

Make sure nothing slips through the cracks with the snooze feature, which resurfaces messages that require further action.

Keep your internal operations team clued in by assigning specific conversations to relevant personnel.

Tend to your clients’ requests by viewing, editing and adding details to their reservations without ever having to leave the inbox. It’s all there on your sidebar for instant accessibility.

Unified Inbox

One Place to Do it All

Guesty’s main mission is to provide one convenient place from which to carry out all of your management tasks, be they processing payments, updating your listing descriptions or collecting insights on your properties’ performances. Why should guest correspondence be any different?

Save yourself valuable time and energy by consolidating your communication with guests into our top-rate unified inbox and get back to growing your business!

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