Colorado-based property manager Renjoy already relied on Guesty as their central PMS. The team wanted to offer more services to guests and owners, but every new upsell added work: more checks, more messages, more coordination. By adding SuiteOp from the Guesty Marketplace, Renjoy turned Guesty reservation data into automated guest journeys. Upsells, smart devices, and damage waivers now run in the background. In the first 30 days, these workflows generated $11,500 in new guest revenue and delivered a fivefold return on their SuiteOp subscription.
Renjoy at a glance
- Portfolio: 200+ short-term rentals across Colorado, Arizona, and Florida
- Stack: Guesty as the core PMS, connected to SuiteOp, smart devices, payments, and internal tools, Stripe, SmartThings, Viator, Slack, Zapier
- Key challenge: Guests wanted more services, but there was no scalable way to offer and manage them
Impact at a glance
- $138k+ projected annual upsell revenue from workflows powered by Guesty reservation data
- $11.5k in new guest revenue in the first 30 days
- 5x return on SuiteOp subscription cost in the first month
- 400+ devices surfaced in the guest portal and managed through automated workflows
The challenge: services guests love, workflows the team couldn’t scale
As Renjoy’s portfolio grew, so did demand for extras like early check-ins, late checkouts, and on-site services. The problem wasn’t demand. It was the manual work behind every “yes.”
Each upsell request meant someone had to check calendars, coordinate cleaners, adjust access codes, and message the guest. Damage waivers, which could have protected guests and owners, weren’t offered because the team couldn’t afford more steps.
Renjoy needed to keep Guesty as the source of truth while automating what happens after a booking is confirmed.
How Guesty + SuiteOp work together
Renjoy connected SuiteOp and synced their listings and reservations. Guesty remains the system of record for channels, pricing, and bookings. SuiteOp sits on top as the guest operations layer.
In practice:
- New Guesty reservations flow into SuiteOp automatically
- Guests receive a branded SuiteOp guest portal linked to their Guesty reservation
- Upsell offers and damage waivers appear at the right moments in the guest journey
- Smart device rules trigger based on various real-time events
- Internal teams see tasks and notifications in the tools they already use
Guesty powers the booking. SuiteOp turns those bookings into a consistent, automated guest journey.
Boost your short term rentals today
Use case 1: Automating high-demand upsells on every reservation
Early check-in was one of Renjoy’s most requested services and one of the hardest to manage. Each request triggered a chain of manual work: confirm availability, coordinate cleaning, update access, send instructions, and track payment.
With Guesty + SuiteOp, this flow is now automated:
- A reservation is created or updated in Guesty
- SuiteOp uses that data to offer relevant upsells, such as early check-in and late checkout, inside the guest portal
- When a guest requests early check-in and late checkout, SuiteOp updates access, alerts the team, and confirms details with the guest
What used to be a multi-step process now runs quietly in the background. Upsells like early check-in and late checkout helped Renjoy generate $11,500 in new guest revenue in the first 30 days and reach a 5x return on the cost of SuiteOp.
Use case 2: Turning hundreds of smart devices into a guest-friendly experience
Renjoy has hundreds of smart locks, thermostats, and other devices across its portfolio. Before SuiteOp, device data lived separately from the PMS, creating extra checks for staff and a fragmented experience for guests.
By connecting Guesty, SuiteOp, and their smart device platform, Renjoy now links each Guesty reservation to the right property and devices, surfaces 400+ devices in a single operational view and guest portal, and automates access codes and device settings based on check-in and checkout times. Owners get more protection. Guests get a simple, unified experience.
For the team, there are fewer manual steps, fewer access issues, and less time spent troubleshooting devices on busy turn days.
Business impact for Renjoy – and what it means for Guesty customers
Since connecting Guesty and SuiteOp, Renjoy has replaced several disconnected tools with a single guest operations platform, rolled out a portfolio-wide upsell strategy, introduced damage waivers as a standard, high-margin part of the journey, and unified hundreds of devices into a single, guest-friendly experience. Those changes unlocked more than $138,000 in projected annual upsell revenue without adding headcount.
For Guesty customers, Renjoy’s story shows what becomes possible when reservation data flows straight into automated guest operations. Guesty stays at the center of the tech stack. SuiteOp helps teams turn those bookings into higher revenue and better stays, with less manual work behind the scenes.
