Be Our Guest(y): Low-Touch, Hi-Tech: Innovative Solutions to Enhance the Guest Experience
Now, more than ever, guests are looking for so much more than just a place to stay; they’re looking for an experience that will exceed their expectations. To meet the demands of an ever-savvier traveler, property management companies who want to differentiate themselves from their competitors need to become proficient at harnessing the seemingly endless selection of tech tools on the market purporting to deliver exceptional guest experiences. This virtual meetup taught listeners how to choose, implement, and upgrade their business’s tech stack for ultimate results.
Keegan Cotton, Director of Customer Success at Guesty, began the discussion with words on how COVID-19 has accelerated tech adoption by property management companies and Guesty’s latest data. Following this, we heard from a panel of experts: Ryan Kanoknukulchai, COO at Akia; Isabeau Miller, President of Beckon Homes; and Thomas Schaper, Head of Product at DACK. During the discussion, our panelists revealed how users can upgrade their tech solutions and deliver exceptional guest experiences, while saving precious time and increasing bookings and returning guests.
In case you missed it, check out the full recording below!
Thank you everyone for joining and we look forward to seeing you at our upcoming events!