What's new at Guesty

This update modifies how tax is calculated when adjustments are made to a reservation folio. Four adjustment paths are now defined. Adjusting a base line recalculates tax according to the folio’s inclusive or exclusive configuration. A tax-only adjustment modifies the tax amount on a specific line item without altering the base price. A Total Tax adjustment is distributed pro-rata across the relevant taxable line items, with a Standalone adjustment toggle available to post the change as its own line item. Manually added line items now extract inclusive taxes from the amount entered rather than adding tax on top, while exclusive taxes continue to be added on top. Total Tax is now enforced as the sum of line-item tax. This behavior applies in the reservation folio.

This update introduces a Business Name field in the owner creation flow. Business Name is set at the point of owner creation and is searchable across Guesty Pro. Owners can edit the field themselves under My Profile in the Owners Portal, and the change is reflected in Guesty Pro immediately. This applies to owners created from this release onward. Existing owner records are not migrated automatically and retain their current values until edited. Business Name is not currently reflected on statements, checks, or disbursements, which continue to use the owner name.

This update modifies navigation and page layouts across the web and mobile versions of the Owners Portal, and changes how portfolio performance metrics are displayed to property owners. Existing permission and visibility rules are not modified; owners continue to see only the data and properties assigned to them. This functionality applies to Guesty Pro accounts.

This update replaces the existing property creation journey. Properties are now created from a single location, and the property entity can be created before listing-level details such as photos and titles are available, then saved as a draft and completed later. Creating a duplicate, combo, or variant property is now performed from within the same flow rather than from inside an individual property.

This update introduces multi-level combo structures. A hierarchy of combo groups can now be configured under a root combo property, and a unit can optionally be shared across more than one combo grouping. This appears in the Combo section of the property Settings tab. Accounts that currently maintain multi-hierarchy combos through Smart Calendar Rules will be migrated to the new structure automatically.

This update introduces additional configuration options for Additional Fees, allowing fees to be conditioned by date range, length of stay (LOS), or both. Date range and LOS conditions can be combined on the same fee; when both apply, the date range condition takes priority. This capability is available across Airbnb, Booking.com, Vrbo, and Vacasa, effective October 1, 2026. Once live, this functionality will be available in Financial Settings → Additional Fees, or Property → Pricing & policies → Additional Fees, as well as via the Open API.

Channel limits to keep in mind:

• Airbnb: LOS conditions can be set for up to 30 nights, an Airbnb platform limit.
• Booking.com: there’s no limit on LOS values in Guesty, but Booking.com itself doesn’t support searches beyond 90 nights.
• Vrbo: up to 15 combined date range and LOS conditions sync per fee, per property. Any additional conditions beyond that won’t sync to Vrbo.

For more details, refer to the Help Center articles: Setting up length of stay (LOS) conditions for additional fees, Setting up date range conditions for additional fees, and Additional fees: Creating and syncing with channels.

This update introduces a restructured Account settings experience, organized into dedicated pages: Account information, Regional preferences, Cleaning status, and Additional preferences. This lets you go directly to the setting you need instead of scrolling through one combined page.

Company information (account name, mailing address, company logo, and company description) has moved from Account settings to Guesty Billing → Company billing info, where it now sits alongside the billing details you already manage there. This section also includes expanded legal-entity fields (registered company type, place of incorporation, VAT/Tax ID, and regional business registration numbers), along with billing address and billing contact details.

This functionality is now active for all users.

This update replaces the dedicated support (question mark) icon in the top navigation with support access embedded directly within the Guesty Copilot panel. The Copilot icon (sparkle) in the top navigation now displays a red badge when there are unread messages from the Guesty support team. Within the Copilot panel, GUS (the AI assistant) answers how-to questions directly, and a “Chat with support” banner appears when replies from the support team are pending. If GUS cannot answer a question, a live support agent can be reached with a single click from within the Copilot panel, or via the dedicated support icon in the Copilot header. This update applies to Admin role users on Pro accounts only.

Write guidelines in plain language that tell ReplyAI what it should and should not say, covering facts, policies, tone and house rules, and assign each one to all properties, a specific set of properties, or a property filter. Start from a template or write your own, save drafts, search by name, and activate or pause a guideline as your policies change. You will find them under Inbox, then Reply AI settings, then Guidelines.

Reassign a reservation across units or shift its dates straight from the Multi-Calendar, without opening the reservation or leaving the page. A unit-only move with the same dates completes instantly; any date change opens a side panel showing the payout recalculation and before/after property details before you confirm. Airbnb alteration requests are sent inline, with a pending indicator and ghost tape holding the target dates until the guest responds.

Update the amount, date, accounts, ledgers or entry details on a posted journal entry directly from the Posting Journal table or a reservation page. Corrections happen in place, with debit and credit balanced automatically, an Activity Log tab keeping a full before-and-after history with timestamps and the user who made the change, and an Edited column you can add to filter modified transactions at a glance. Entries follow the listing’s local timezone, and where an entity holds more than one cash account you can choose which one to edit.

Write a separate marketing description for each channel you are connected to, with the text and spacing shaped to the way that site displays it. More than 20 channels are supported alongside Airbnb and Vrbo, so your listing reads the way you intended wherever guests find it. Set it up on any property under Marketing, then Descriptions, then Edit, and add a custom description.

Your direct booking site now puts the properties you most want to sell in front of guests, and makes every stay easier to find, compare, and book.

• Custom sorting: Choose how search results are ordered by default (price, rating or relevancy), or upload a CSV to set your own order for up to 200 listings. It works across your Booking Engine, Guesty Website and embedded widgets. Read more. 
• Full search results: Guests can keep loading results until they’ve seen every property you list. Read more. 
• Promotion badges: Long Stay, Last-Minute and Early Bird deals appear as clear badges, with the original price struck through, so guests see the savings right when they decide. Read more. 
• Pet-friendly stays: Guests can filter for pet-friendly properties, and pet fees are added to the quote automatically. You can turn it on from your Booking Engine settings. Read more. 

Assign each photo to a specific room so Airbnb presents your listing as a guided photo tour, giving guests a clearer sense of the space before they book. Room assignment is open to every account, and accounts that already had a photo tour configured have been migrated across.

Set the maximum number of pets each property welcomes, from one to five, so Airbnb shows guests exactly how many pets they can bring. Families traveling with more than one pet can book with confidence, and your house rules and pet fees stay aligned between Guesty and Airbnb. Set it up on any property under Pricing & policies, then Reservation policies, then Edit house rules, and toggle on Allow pets.

Compose a message in your Inbox and choose exactly when it goes out, so arrival-day updates and end-of-day notes land at the moment they matter most. Pick from quick time options or set a custom time, preview anything pending right above the composer, and edit, reschedule or cancel from the new Scheduled messages queue any time before send. Scheduled times follow your own timezone, so what you pick is what your guest gets.

Get up to speed on GuestyShield with a new series of 11 short videos in Guesty Academy, each one focused on a single topic so you can dip in wherever you need to. The series joins a library of more than 100 customer videos, alongside existing series on accounting onboarding, the accounting end of month process, PriceOptimizer and the GuestyPay dashboard.

Get sharper answers about your portfolio, wherever you are.

• A fuller picture, with a recommendation: message history, house rules, property policies, reservation custom fields, damage protection data, and forward-looking market pricing all sit in the same conversation, so when you ask about performance, Copilot draws on Revenue Center to suggest your next move.
• Copilot in the Guesty app: open Copilot on your phone, tap a suggested prompt or type a question, and get clear answers about revenue, occupancy, listings, reservations, and tasks. Check what needs attention or review upcoming arrivals without opening a laptop. Read more. 
• How-to answers built in: ask how to set up a pricing rule or configure pet fees, and Copilot walks you through the steps and points you to exactly where in Guesty to do it.

Give automated replies a voice that actually sounds like you. Choose from a range of tone styles, from warm and casual to formal and professional, and ReplyAI matches it across every automated response it sends. Guests get replies that feel consistent with the rest of your brand, not like a generic bot. Change the tone anytime, and it applies instantly across your entire Inbox.

Turn routine guest requests into extra revenue, with no manual work required. Guests can request optional upgrades right from the Guest App, including early check-in, late check-out, welcome baskets, extra beds, and more. A built-in AI Upsell Agent automatically spots opportunities within guest conversations and suggests the right upsell at the right moment.

Two new ways to win more bookings on Airbnb. Mobile-only promotions reward guests who book straight from the Airbnb app, and Top-rated guest promotions target Airbnb’s most trusted guests, a brand-new promotion type on Airbnb’s side, built in close collaboration with their team. Set either one up once, then turn it on or off for any listing, even ones you haven’t connected to Airbnb yet, it’ll start syncing the moment you do. Layer them with other Airbnb offers like early-bird, last-minute, and new-listing discounts to stack up even bigger savings.

Confirm a unit is ready to welcome guests at a glance. Once Breezeway is connected and task sync is turned on, each task’s live status (Pending, In progress, or Completed) shows up alongside its Breezeway branding, category, and task ID on your Reservation, Inbox, and Multi-Calendar Operations widgets. Click any task name to jump straight to it in your Breezeway dashboard. 

• Decide exactly what each owner contact can see and do. Give every additional contact on an owner account their own permission profile, instead of automatic full access, choosing exactly what they can view or edit across areas like reservations, reports, documents, and payout information. New contacts still default to full access, and no contact can ever see or do more than the primary owner already can. Every permission change is logged for a clear audit trail. Read more.
• Search and manage owners by company, not just personal name. Add a Business Name to an owner’s profile, and it appears on 1099 forms and throughout the Owner Portal in place of the owner’s personal name. Read more.

Your workspace now stays full width by default. The navigation menu opens on hover and floats above your screen instead of pushing your content aside, then collapses automatically the moment you move into your work area. Prefer it pinned open? The menu icon keeps it locked in place, just like before.

Know exactly which tax applies to every charge, without digging through reports. Taxes are now saved, displayed, and recognized per night and per item, giving you a far more detailed and accurate financial picture. Guest folios, invoices, journal entries, and accounting reports all reflect this new structure, so your books match the true tax details behind every reservation, no matter how complex your local tax rules are.

Save hours of manual reconciliation on every Expedia reservation. Bookings sync through Expedia’s newest Reservation Management API. Historical and future reservations import automatically when you connect with virtual credit cards (VCCs), and exact commission amounts pull straight from the channel so your revenue reporting reflects what Expedia actually charged. Cancellation fees are included with the penalty amount, so you can charge them directly from Guesty. Host-initiated cancellations and modifications are fully supported, with safeguards that keep both sides in sync.

Open new revenue streams from the Distribution Hub, whether you are after higher-value bookings, steadier occupancy, or international reach.

• • Luxico: connect to high-net-worth travelers on Australia’s premier curated luxury villa platform, where the average booking value is AUD $12,000 and rates run up to 20% above market competitors. Read more.
  • Staylonger: target stays of 28 nights and longer, tapping corporate relocations, insurance stays, and digital nomads for stable year-round income, with pricing, availability, and reservations synced automatically. Read more.

• • Trip.com, upgraded: beyond syncing availability, rates, and inventory, you can now publish and update property content directly through the integration, reaching over 400 million travelers across the Trip.com Group, with strong demand across APAC. Already connected to Trip.com? Your connection stays as is; migration is planned for later. Read more.

Handle your calendar from wherever you are, without slowing down. The redesigned Multi-Calendar in the Guesty mobile app makes it easy to jump between listings, check availability at a glance, and manage bookings, all without opening a laptop.

Download for iOS | Download for Android

• Close your books each month with confidence, not confusion. A new set of 16 short videos walks you through every routine you need to close your books each month, from reconciliations to reporting, with a downloadable job aid. 
• Manage your Airbnb, Booking.com, and Vrbo integrations with confidence. Three new courses walk through connecting accounts, linking and publishing listings, and managing availability, policies, and reservations for each channel directly from Guesty. 
• See exactly how your team is learning. The new My Team dashboard gives managers full visibility into course progress, completions, and active engagement across their whole team, all in one view. 
• Turn your data into decisions. New courses on Analytics, Advanced Analytics, and the Airbnb Quality Dashboard show you how to track financial performance, spot operational trends, and monitor portfolio health. 

*Videos come with subtitles in Spanish, French, Italian, and Brazilian Portuguese, and dubbing in Spanish and French. Choose your language right in the player.

Find the answers you need in your own language. The Help Center is now fully translated into Portuguese (Brazil), following recent localizations in Spanish, French, and Italian, with Portuguese subtitles coming soon to all videos.

Relevant to accounts with listings using the Super Strict 30 or Super Strict 60 cancellation policies:

Airbnb has deprecated these two cancellation policies. As of June 15, 2026, they can no longer be assigned to new listings. After September 15, 2026, they will no longer be valid for most existing listings.

Action is required if you want to choose your own replacement policy. If no action is taken, Airbnb will automatically migrate affected listings — non-Luxe to Firm, Luxe to Strict.

Update your cancellation policy before September 15 directly on Airbnb or through your Guesty account under Properties.

This update modifies the homepage visualization to extend data coverage to 30 days, introduces an updated revenue widget, and adds additional data points to the reservations display within the homepage. The ability to change reservation stay status is now available directly from the homepage. 

40 specialized AI agents now work around the clock across operations, revenue, accounting, and owner relations, catching risks and closing gaps so your team can focus on what actually needs a human touch. The flagship addition, Revenue Center, brings 8 new agents that benchmark your prices, minimum rates, listing titles, photos, and channel setup against market comps, so you can see exactly where you’re leaving money on the table.

Cleaner layout, richer conversation previews, an unreplied filter so nothing slips through, auto-translations for international guests, and new reservation status tags — everything your team needs to manage guest communication faster and more intuitively, all from one place.

ReplyAI replies can now match your team’s voice. Choose from six tone options, from Professional to The Buddy, and three answer lengths, so responses never sound robotic, blunt, or off-brand. Preview each reply live before it sends, and adjust your settings anytime from Reply AI settings → Voice style.

• Assign multiple listings to a business model at once from the Business Model flow, with smart filtering by source, city, or tags to narrow your selection. Retroactive assignment lets you apply changes from a specific start date, so you no longer have to update listings one by one. Learn more.

• Export your Check Register data to CSV in one click. Head to Accounting > Cash management > Check register and click the new CSV download icon to instantly export your filtered view, including date, amount, reconciliation status, entity, and listing details. Duplicate fields have been cleaned up and columns are now sorted alphabetically, so you can run cash flow audits and meet reporting requirements without manual reformatting. Learn more.

• Customize owner statements to match how each brand and PMC operates: set distinct owner-facing names, logos, and contact details per listing brand, combine multi-line tax charges into a single row per tax type, and choose between individual or corporate profile details in the statement header. You can also switch between grouped and fully itemized expense layouts, and flag canceled reservations that still paid out funds for full transparency. Learn more. 

• See Price Optimizer’s pricing context, rate breakdowns, listing indicators, and holiday/event markers, directly on the Multi-Calendar, so you don’t have to bounce between the calendar and Price Optimizer to understand why a night is priced the way it is. Learn more.
• Set exact rates for holidays and specific days of the week in Price Optimizer, on top of your automated pricing strategy. Lock in higher rates for peak dates and local events, or set your own weekday minimums, while Price Optimizer keeps optimizing the rest of your calendar. Learn more.
• Build custom market groups, curated lists of comparable listings, and use them as the benchmark for your pricing forecasts. Set the exact comp set that makes sense for each property instead of relying on Price Optimizer’s default market, for sharper pricing decisions that reflect your actual competitive landscape. Learn more.

Generate a branded payment link from the Reservation Page, set the amount, add a description, and send it to the guest. Built-in 3DS fraud protection and automatic sync with Payment Automations keep outstanding balances accurate without manual tracking. Links expire after 3 days and allow up to 3 payment attempts.

Owners Inbox brings every owner conversation into one place, on web and mobile, with push notifications so nothing slips through the cracks. Start non-reservation threads, add internal notes, and use filters and search to stay organized, all from the Owners Portal instead of scattered emails.

New VRBO listings get a visibility boost with the New Listing Promotion, which guarantees better search positioning for up to 90 days in exchange for a 20% base-rate discount. Turn it on when publishing a new listing, or enable it on any property that’s been live on VRBO for less than 90 days.

Apply automated markups on your Cleaning Fee and Additional Fees, on top of the accommodation fare, across Airbnb, Booking.com, and Vrbo. Offset OTA commission increases and protect your margins, with settings you can apply at the account or property level, no manual reservation edits needed.

Turn on the Show Kids & Infants toggle in your Booking Engine wizard to include children and infants in your price calculations, with independent controls for each guest type. Guests get an accurate quote up front, and existing Booking Engines keep working exactly as before unless you opt in.

VivreStays, Luxico, and Staylonger connect your listings to new guest segments through Distribution Hub.

• VivreStays brings UK companies and insurers booking two to three month corporate and relocation stays, with guaranteed income and less turnover than typical short-term bookings. Connect now.
• Luxico connects you with high-net-worth travelers across Australia booking luxury villa stays, with average bookings around AUD 12,000 and rates up to 20% higher than typical listings. Connect now.
• Staylonger fills your calendar with corporate relocations, insurance stays, and digital nomads booking 28 or more nights at a time, for steady, year-round occupancy. Connect now.

From AI agents and Copilot to new revenue, operations, accounting, and payment capabilities, discover the innovations shaping Guesty in 2026. See what’s already live and what’s coming next in Q3.

This update introduces a “Total Payout-Based Fee” type that calculates fees based on the total reservation payout, including the accommodation fare, basic fees, additional fees, and taxes. This configuration is available under Financial Settings > Additional Fees or within the property page under Pricing > Additional Fees. To apply this fee type manually, configure the settings in the Additional Fees interface.

The Inbox is updated with a redesigned layout that changes how conversations and related actions are displayed within the platform. 

The ReplyAI AutoReply Agent automatically responds to guests in the Guesty Inbox — so no message goes unanswered, even overnight. Every property is configured independently, giving you full control over response timing, confidence thresholds, message categories, sentiment filters, and notification preferences. The result: faster response times, happier guests, and less pressure on your team.

For guests checking in today or currently in-house, Guesty AI now scans incoming Inbox messages, detects complaints or issues, checks for existing related tasks, and drafts actionable task suggestions, including Task type, Urgency, and Description, directly in the message thread. Your team reviews, edits, assigns, and approves with a few clicks, with a direct link to track the task once created.

Operating in Europe means guests must register with local authorities – and that burden falls on you. AutoComply handles it automatically: guests complete their travel registration in the Guest App at check-in, and data is submitted to the relevant authority via Chekin instantly. No manual effort, full visibility in the Reservations Report, and workflow automation based on submission status.

Properties in regulated European markets (Italy, Spain, France) can now fill in location-based legal registration numbers directly in Guesty and have them automatically synced to Google Vacation Rentals, Booking Engine, and VRBO. Publish confidently without managing compliance fields across multiple platforms.

The new Owner Analytics tab gives owners a comprehensive, month-by-month view of their property performance directly in the Owners Portal — no need to contact their property manager for basic data. Accessible on desktop and via the Owner’s mobile app.

Two upgrades are now live in the Multi-Calendar. Search and filter listings by any text-based custom field — useful for tracking and filtering unique data points shared across your team. Booked and blocked dates now display as slim indicators so nightly rates, booked prices, and minimum-night settings stay visible across the whole calendar, even on reserved dates.

Add internal comments directly on reservations so your team can share context, flag issues, and hand off tasks without switching tools. Comments are visible across the reservation page, Calendar, new Inbox, and mobile. Tag teammates to assign action items and get notified in-app, by push, or email.

The Guesty mobile app just got an upgrade. Here’s what’s new:

• Refreshed navigation: The Guesty mobile app has a new look — a cleaner, more intuitive navigation bar that makes it easier to find what you need and know where you are at a glance.
• My Listings page: A dedicated section is now available via the “More” menu, giving you a single place to browse all your properties, check activation status, and filter by listing name, type, or activation status.

  Download for iOS | Download for Android

Additional contacts can now be connected to multiple owner entities and access multiple Owners Portals with one login — no more workarounds like plus-addressing or fractional ownership setups. Ideal for owners who manage properties across multiple LLCs or entities, this removes friction and gives large-scale operators clean, scalable access management.

Your HubSpot integration just got smarter. Expanded reservation data fields now sync automatically to HubSpot deals, smarter contact matching reduces duplicates, and a more reliable sync engine keeps your pipeline up to date. We’re also introducing two new capabilities available to all customers — create owners and listings directly from HubSpot deals, and sync guest data to HubSpot contacts. Try them out and share your feedback to help shape what comes next.

Brazilian Portuguese-speaking property managers can now use Guesty fully in their language. Available immediately from your profile settings.

U.S.-based Guesty Accounting users can now initiate ACH bank transfers directly within Guesty – no more downloading NACHA files or logging into a separate bank portal. The feature includes a new Payout Information column in the balances table, filters for payout method and payout-ready status, and automated activation fee handling via Zuora. Available as an add-on; subject to additional charges. Requires KYC approval through Guesty’s payment partner.

The Booking Engine and Guesty Website now include separate fields for adults, children, and infants during search, giving guests a clearer way to specify who’s traveling. This improves guest categorization throughout the booking flow and helps property managers apply the right pricing and policies from the start.

When connecting Airbnb to Guesty, your complete review history is now automatically imported – no blank slate. New users retain their full reputation data from the moment they start using Guesty, reducing the need to switch back to Airbnb for historical context.

When a reservation comes in from an OTA, Guesty now automatically maps the incoming fee types back to the correct internal Guesty fees — improving accuracy across guest folios, accounting reports, and financial reconciliation. No more manual remapping or inconsistent reporting across channels. Applies to newly confirmed reservations.

If you use Guesty’s Accounting features, make sure your Business Models and Additional Fee configurations still align with your expected financial behavior. Learn more about accounting impact.

The Notification Center now includes category filters on the Alerts and Updates tabs – filter by Reservations, Payments, Tasks, Channels, AI Insights, and more. Users can also opt out of non-critical notifications from Profile Settings, with six high-priority workflows (like task assignments and comment mentions) always staying active.

Following a 3-month staggered rollout, the redesigned side navigation is now available to all Guesty Pro, Lite, and HQ users. The new layout features functional grouping (Operations, Marketing, Financials, Settings), a permanent collapsible sidebar, and Guesty’s new Teal color – the first step in the visual transformation toward the Arc design system.

Guests traveling in groups can now book multiple units in a single reservation – no back-and-forth, no manual coordination. Whether it’s a family reunion, corporate retreat, or multi-unit stay, the Guesty Booking Engine handles it seamlessly. Enable it in the Booking Engine Settings with one toggle, and it works across your website search widget too.

Account admins can now create custom roles with granular payment capabilities – controlling exactly which payment actions each user can perform. Replaces the old all-or-nothing “manage payments” permission with specific controls for viewing, charging, refunding, managing deposits, authorization holds, recorded payments, and more. Existing roles with broad “manage payments” access are unaffected — no migration required.

Guesty Copilot helps you explore your business data using natural conversation instead of manual reports and CSV exports. Ask questions about occupancy, revenue, listings, guest reviews, and more – and receive instant, actionable insights powered by your live Guesty data, complete with visual trends and near real-time updates.

Create reservation reports faster by telling Guesty what you’re looking for in everyday language. Guesty maps your request to the right filters and columns, while still giving you full control to review, edit, and adjust the report before exporting.

The updated Airbnb Integration Page makes it easier to connect Airbnb accounts, import data, and manage listings at scale. New bulk actions help reduce manual work when importing, linking, or publishing listings across your Airbnb inventory.

Save time on repetitive calendar work with bulk actions in the Multi-Calendar. Select multiple dates or listings, choose an action, and complete updates faster across your calendar without managing each change one by one.

The Booking Engine property page calendar now gives guests more clarity when selecting dates, including a new limited availability state and tooltips that explain booking restrictions like minimum stay or no check-in/out rules.

Give owners the information they need while keeping guest data aligned with your preferences. You can now choose how guest names appear in the Owners Portal and allow owners to edit guest details for owner-guest reservations directly from the portal.

Guesty Academy has moved to a new platform with a refreshed learning experience and improved navigation. Continue exploring microlearning modules, educational videos, and interactive knowledge checks, all accessible with your regular Guesty login.

Guesty now gives users more flexibility over regional settings, including country, date format, and time format preferences. New localization settings help create a more native experience by automatically aligning formats to the user’s region while still allowing full customization when needed.