Every message, one unified inbox

A unified inbox is a centralized messaging hub that consolidates guest and owner communication from Airbnb, Vrbo, Booking.com, email, SMS, and WhatsApp into a single interface. Property managers need one because juggling separate inboxes across multiple platforms burns hours and creates missed opportunities. Guesty's Unified Inbox displays every conversation in one dashboard with color-coded status indicators, filterable by urgency, reservation status, or check-in date. You can respond through any channel — OTA messaging, email, WhatsApp, SMS — without logging into separate platforms.

A property manager — especially one with multiple listings — will have to communicate with several guests at once, including ones who haven’t checked in yet or even potential guests who are yet to finalize their reservations. With messages coming directly through the Airbnb inbox, Booking.com inbox, other channel inboxes, email, and SMS, responding to all your communications across all of your listings – can be time-consuming. Even worse, messages can fall through the cracks and go unanswered, resulting in unhappy guests or lost leads. The Unified Inbox consolidates all of your communication into one inbox, so you only have to log into one platform to check and respond to guest messages. This saves time and reduces the risk of missed messages.

The Unified Inbox consolidates your messages from your connected booking channels, such as your Airbnb inbox, Booking.com inbox, and more; email; SMS; and Whatsapp into one place. You can also respond to messages through any of these formats.

You will be given a default domain ending in @user.guesty.com, but you can replace it with a custom domain by sending Guesty a request that includes the white-labeled domain name.

Picture this: a guest messages you on Airbnb at 2 AM asking about parking, then follows up via email at 8 AM because they haven't heard back. Without a unified inbox, you're checking both platforms separately — and the message sits unanswered for hours. A unified inbox prevents this by routing every conversation — Airbnb, Vrbo, Booking.com, email, SMS, WhatsApp — into one dashboard. Guesty displays unread messages with color-coded status indicators, lets you filter by urgency or check-in date, and shows the complete conversation history even when guests switch channels. You can assign conversations to team members, search by reservation number to surface any thread instantly, and respond through any channel without leaving the platform.