Lead management

Pipeline views

Guest profiles

Transform guests into loyal customers

Build better relationships. The Guesty CRM and its lead management tools give you everything you need to deliver great guest experiences and drive repeat business.

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Transform guests into <em>loyal customers</em>

Opportunities, unlocked

Consolidate your guest and lead data into one place, for better management and faster, smarter decision-making.

Manage lead opportunities

Gain a comprehensive view of lead and guest data, organized in an efficient way that’s accessible throughout the platform.

Boost conversion

Streamline your sales pipeline and effectively track and manage booking inquiries to better drive conversion.

Get personal

Leverage the data you collect to personalize guest stays, respond faster, and offer relevant upsell opportunities and promotions.

Cultivate loyalty

Segment your audiences and conduct email campaigns that cultivate repeat customers.

See how leading property managers use Guesty

Matthew Orley, Red Cottage, New York

“The platform’s CRM and lead management features consistently helped convert first-time guests into loyal customers.”

Guest data at your fingertips

Guest profiles

Collect and store rich guest data profiles, including contact information and important details such as allergies, pets, and preferences.

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Opportunity pipeline

Segment opportunities by New, In Progress, Closed Won, or Closed Lost, plus assign VIP or blacklist status, and easily understand which opportunities require your attention.

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Multiple reservations

Gain greater visibility with multiple reservations made by the same person combined into one opportunity, regardless of accommodation type or listing.

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One dashboard, multiple views

View opportunities as reports or as a pipeline Kanban, filter opportunities to create custom views, and view guest-related information in context in the Inbox and Calendar.

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Email integrations

Create audiences from guest and data and sync to Mailchimp in order to create, send, and mange email marketing campaigns.

Resources to make the most
of your CRM

Blog

Our latest expert insights, industry updates, and best practices to optimize your business

Reports & guides

Market research, data-driven insights, and practical strategies for rental success

Events

Connect, learn, and grow with rental professionals at our virtual and in-person events

Help center

Quick, clear tutorials and videos to maximize your Guesty experience

Customers

Success stories from leading property managers who transformed their operations with Guesty

Frequently asked questions

Here is what some of our
customers needed to know
before signing up

Why should I use Guesty CRM if I'm already using a 3rd party CRM tool?

Guesty CRM makes data collection and retrieval effortless. It’s embedded within Guesty’s features such as Unified Inbox, Multi-Calendar, and reservations page, offering you real-time, accurate information during guest or lead interaction. Plus, our solution comes with no additional charges.

Can Guesty CRM improve my lead generation?

Definitely! We currently support integration with Mailchimp, allowing you to form segmented audiences from rich guest and lead data for advanced email campaigns, and are planning to include more lead generation integrations soon.

Can I integrate my current 3rd party CRM solution into Guesty?

Yes, we’re crafting an API solution to connect your existing CRM tool to Guesty while preserving all your data.

Transform guests into loyal customers