CX Automations and Projects Lead
About The Position
Guesty is the all-in-one platform that helps hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry—from enhancing guest experiences to driving business growth.
With a powerful suite of features and integrations with 150+ industry partners—including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and more—Guesty empowers property managers to deliver top-tier guest experiences while running efficient, data-driven operations.
We’re proud to have over 800 team members across 16 countries, all working together to shape the future of hospitality technology.
If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.
We are seeking a highly skilled CX Automations and Projects Lead to join our team in Manila or Cebu.
If you are passionate about driving efficiency, implementing impactful solutions, and thriving in a fast-paced, collaborative environment, we invite you to be part of our journey!
As a CX Automations and Projects Lead at Guesty, you’ll oversee the planning, implementation, and tracking of a portfolio of projects from initiation to completion. You will manage large, complex initiatives, coordinate effectively with cross-functional teams, and ensure projects are delivered on time and aligned with business objectives.
You will play a key role in streamlining operations, driving process improvements, and enabling teams to leverage automation to enhance the customer experience.
Work Model: This role is open in Manila and Cebu. Work model details will be discussed during the hiring process.
Responsibilities
- Develop and manage project plans, timelines, and budgets in collaboration with project teams.
- Monitor project progress, identify and mitigate risks, and provide regular status updates to stakeholders.
- Coordinate and lead project meetings, ensuring that team members understand their responsibilities and deadlines.
- Establish project governance and ensure that project documentation is complete and up-to-date.
- Facilitate communication and collaboration between project teams, ensuring that all stakeholders are informed and engaged.
- Identify opportunities for process improvement and implement changes to increase efficiency and effectiveness.
- Manage relationships with external vendors and partners as needed.
Requirements
- Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field.
- 3+ years of experience in project management, with a track record of successful project delivery.
- Strong leadership, communication, and interpersonal skills.
- Experience working on automations using tools like Make, n8n is a strong plus.
- Experience training and utilizing A.I. in automations is a strong plus.
- Experience working with cross-functional teams and stakeholders.
- Excellent problem-solving, analytical, and decision-making skills.
- Strong data analysis and reporting skills
- PMP or other project management certification is a plus.
- LEAN / Six Sigma certification is a plus
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Why You’ll Love Working With Us in Manila!
Welcome to our Manila team! Here, we mix meaningful work with exciting perks and a workplace culture that makes every day worth showing up for. Enjoy the best of both worlds with our hybrid work setup- focus at home, collaborate in the office.
Health & Wellness, Covered
- HMO with Life Insurance – Your health is our top priority.
- Dental Plan – For you and one lucky dependent.
- Wellness Programs – Stay sharp, stay healthy, stay balanced.
Grow, Glow, and Go Big
- Performance Bonuses & Incentives – Recognizing results, rewarding impact.
- Referral Program – Bring in awesome people and earn rewards!
- Professional Development – Learn, lead, and level up your career.
Time Off & Time to Celebrate
- 24 Paid Leaves – Recharge, explore, or just Netflix and nap.
- Birthday & Work Anniversary Celebrations – Because you deserve more than just a cake emoji
- Team Events – We work hard and party harder!
Office Perks That Make You Smile
- Weekly Waffles, Ice Cream, & Games – Yes, really.
- Unlimited Coffee – Your caffeine needs, fully supported.
- Fun Workspaces – Collaboration, comfort, and good vibes only.
Work Setup
- Hybrid
Join us and discover how work can be both exciting and rewarding!
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.