Billing Operations Specialist
About The Position
Guesty is the all-in-one platform that helps hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry—from enhancing guest experiences to driving business growth.
With a powerful suite of features and integrations with 150+ industry partners—including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and more—Guesty empowers property managers to deliver top-tier guest experiences while running efficient, data-driven operations.
We’re proud to have over 800 team members across 16 countries, all working together to build the future of hospitality technology.
If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.
As a Billing Operations Specialist at Guesty, you will play a key role as the bridge between Finance, Customer Success, Sales, and Customer Experience. Your mission is to ensure the integrity, accuracy, and timeliness of our global invoicing processes. This role is ideal for a detail-oriented professional who thrives in a fast-paced SaaS environment and enjoys solving complex billing challenges while driving operational excellence.
Responsibilities
Billing & Invoice Accuracy
- Manage end-to-end billing and invoicing processes, ensuring accuracy, completeness, and timely issuance to global customers
- Validate billing outputs against contracts, subscriptions, and usage data to ensure correct revenue capture
Subscription & Revenue Integrity
- Maintain and update customer subscription data in Zuora, ensuring alignment with commercial agreements
- Support revenue accuracy by identifying and resolving discrepancies between systems (billing, CRM, contracts)
Reconciliation & Issue Resolution
- Perform billing reconciliations and investigate variances across accounts, subscriptions, and invoices
- Proactively identify billing errors and work with relevant teams to resolve root causes
Stakeholder Collaboration (Finance-Led)
- Partner with Sales, Customer Success, and Finance teams to resolve billing and revenue-related issues
- Provide clear, structured updates on billing status and adjustments
Customer Billing Support (Limited Scope)
- Respond to customer billing inquiries where financial explanation or invoice clarification is required
- Ensure accuracy and professionalism in all billing-related communications
Revenue Assurance Controls
- Support the implementation of controls and checks to ensure all billable services are accurately captured
- Assist in strengthening order-to-cash processes and billing governance
Requirements
Education: Bachelor’s degree in Accounting, Finance, or a closely related discipline
Experience:
- 1–2 years of experience in billing operations, accounting, AR, or finance operations
- Experience in SaaS, shared services finance, or structured accounting environments is highly preferred
Technical Skills
- Experience with billing or finance systems such as Zuora, Salesforce, or similar ERP/CRM tools
- Strong Excel / Google Sheets skills (lookups, pivot tables, data validation)
- Exposure to payment platforms such as Stripe is a plus
Accounting & Analytical Foundation
- Solid understanding of accounting fundamentals, particularly accounts receivable, invoicing, and reconciliation
- Strong attention to detail with the ability to identify inconsistencies across financial data sets
- Comfortable working with structured data and financial logic
Communication
- Strong English communication skills, both written and verbal
- Ability to explain billing and financial concepts clearly to non-finance stakeholders
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Why You’ll Love Working With Us in Cebu!
Welcome to our Cebu team! Here, we combine meaningful work with exciting perks and a vibrant workplace culture that makes every day worth showing up for. Experience the energy of working onsite—collaborate in person, build stronger connections, and be part of a team that truly thrives together.
Health & Wellness, Covered
- HMO with Life Insurance – Your health is our top priority.
- Dental Plan – For you and one lucky dependent.
- Wellness Programs – Stay sharp, healthy, and balanced.
Grow, Glow, and Go Big
- Performance Bonuses & Incentives – We recognize results and reward impact.
- Referral Program – Bring in great people and earn rewards!
- Professional Development – Learn, lead, and level up your career.
Time Off & Time to Celebrate
- 24 Paid Leaves – Recharge, explore, or simply rest.
- Birthday & Work Anniversary Celebrations – Because you deserve more than just a cake emoji.
- Team Events – We work hard and celebrate together.
Office Perks That Make You Smile
- Weekly Waffles, Ice Cream & Games – Yes, really.
- Unlimited Coffee – Your caffeine needs, fully supported.
- Fun Workspaces – Built for collaboration, comfort, and good vibes.
Work Setup
Onsite – Cebu
Join us and discover how work can be both exciting and rewarding!
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.