Information Systems Analyst
About The Position
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.
With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.
If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.
We are seeking an Information Systems Analyst to join our Information Systems department. In this role, you will take ownership of Zendesk, our customer experience (CX) system, and act as a technology partner to the CX organization. This is a hands-on role focused on managing Zendesk-related projects and providing ongoing system support to optimize customer experience operations.
Responsibilities
- Serve as the technical owner of the Zendesk system and its integrations.
- Collaborate with CX teams (Customer Support, Knowledge Management, Process Automation, and QA) to align system capabilities with business processes.
- Analyze business requirements and implement customizations, integrations, and configurations to enhance Zendesk functionality.
- Lead Zendesk implementation and enhancement projects from planning to execution.
- Provide day-to-day operational support, troubleshooting, and system maintenance for Zendesk.
Requirements
- 3+ years of hands-on experience administering customer experience (CX) systems (Zendesk preferred but not required).
- Strong understanding of CX best practices and key performance indicators (KPIs).
- Familiarity with AI-driven CX tools and automation capabilities.
- Process-oriented mindset with proven project management skills.
- Self-motivated, results-driven, and able to work effectively under pressure.
- Excellent communication and presentation skills in English.
- Previous experience in a global company.
- Bachelor's degree in Information Systems, Industrial Engineering, or a related field.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.