Customer Solutions Accounting Specialist
About The Position
Guesty is looking for a tech-savvy accounting specialist to join our customer solutions team.
Guesty is the industry-leader Vacation-Rental Property Management Software, designed to help property management companies in the short-term-rental industry run their business easily by providing an end-to-end solution to all their daily needs. With Guesty, users can manage their listings across multiple websites (such as Airbnb, Booking.com, Expedia, and more), sync all their calendars, manage staff, and more.
The Customer Solutions Accounting Specialist will provide our customers with best in class support for our Accounting, Billing & Payment systems, and other Finance-related products. The Customer Solutions Accounting Specialist will provide our users with solutions while maintaining a high level of technical and communication skills.
Responsibilities
Among your responsibilities as a Customer Solutions Accounting Specialist, you will be:
- Responding to customer queries in a timely and accurate way, via email, chat or phone.
- Providing step by step technical help, both written and verbal, with great attention to details.
- Diagnosing customer issues, solving problems and helping with queries about their account.
- Managing a ticket queue based on priority and SLA protocols.
- Share and contribute to the knowledge base
- Working closely with our developers and technical teams to ensure customer satisfaction.
Requirements
- Native English/Near-native speaker (or mother-tongue)
- Accounting/Finance-related degree or equivalent experience - a must
- Tech-savvy - strong computer skills - a must.
- Analytical thinking and great attention to detail
- Strong verbal and written communication skills
- Ability to adapt to a fast-pacing, changing environment
- Customer orientation and the ability to go the extra mile to engage customers
- Empathetic, helpful, and positive attitude
- Experience working with financial tools
- Willing to work in shifting schedules and working at night
- Experience in the FinTech industry - a plus!
- Experience using technical tools - a plus!
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.