Vacation rental maintenance: Common problems and how to solve them

TL;DR: Vacation rental maintenance comes down to three priorities: cleanliness (schedule recurring cleans tied to check-outs, not arbitrary dates), security (smart locks and safety equipment), and curb appeal (seasonal outdoor upkeep). Properties with consistent maintenance protocols see fewer guest complaints and stronger review scores. Build systems that run without you, then focus on growing the business.


Running a vacation rental sounds passive until the 2am text about a leaky faucet arrives. The reality is that your property condition is the product. Guests book based on photos, but they review based on experience, and nothing tanks a rating faster than a dirty kitchen or a broken lock.

The good news is that most maintenance headaches are preventable. Here’s how to stay ahead of the issues that cost you bookings.

How do you keep a vacation rental clean between guests?

Guests won’t leave your property spotless. That’s not their job. They paid for a vacation, not a chore list. Yours is building a cleaning system that runs regardless of booking volume or turnover chaos. 

Reactive cleaning fails. Waiting for a guest to complain means the damage is already done (literally, in some cases, and definitely to your review average). Instead:

  • Tie cleaning to reservations, not calendars. Schedule turnovers automatically when a guest checks out, not on arbitrary weekly schedules that miss back-to-back bookings
  • Build in buffer time. Same-day turnovers leave zero margin for deep cleaning or inspection. When possible, block a few hours between check-out and check-in
  • Request a pre-arrival touchup. Guests notice the difference between “hasn’t been used” and “just cleaned.” Fresh towels and a wiped-down bathroom go further than you’d expect

Beyond turnover cleans, certain areas need regular attention regardless of occupancy:

  • Air quality: Humidifiers or air purifiers prevent that stale, closed-up smell in properties that sit vacant between bookings. 
  • Kitchen appliances: Check refrigerator seals, test burners, run the dishwasher empty with cleaner. Kitchen issues generate the most maintenance complaints. 
  • Sanitization: High-touch surfaces like remotes, light switches, and door handles need attention even when a property looks clean. 

Property managers using task management tools can set auto-tasks that trigger cleaning assignments the moment a reservation ends. The cleaning status updates automatically, so you’re never guessing whether a property is guest-ready.

What security measures do vacation rentals need?

Security protects guests, property, and your liability exposure. The basics haven’t changed, but the execution has gotten smarter.

Access control is the foundation. Traditional lockboxes work, but they create problems at scale. Codes get shared, keys go missing, and you’re stuck coordinating handoffs remotely. Smart locks solve this by generating unique access codes for each reservation. The code activates at check-in, expires at check-out, and you can monitor entry activity from anywhere.

Smart lock systems also let you create separate codes for cleaners, maintenance vendors, and emergency access, each with their own permissions and time windows.

Beyond locks, every vacation rental needs:

  • Smoke and CO detectors (check batteries quarterly)
  • Fire extinguishers (inspected annually, placed in the kitchen and near any fireplace)
  • First aid kit (stocked and visible)
  • Emergency contact information (posted, not buried in a binder)

For properties in urban markets or high-traffic destinations, consider additional measures:

  • Motion-activated exterior lighting deters unwanted visitors and helps guests navigate unfamiliar properties at night
  • Smart lighting with timers makes unoccupied properties look lived-in, reducing the “obviously vacant” signal that attracts trouble
  • Window locks on ground-floor and accessible windows, especially in areas where short-term rentals are visible targets

Properties with strong security protocols also tend to attract higher-quality bookings. Families and business travelers (your best guests for property care) prioritize safety when choosing accommodations.

How do you maintain vacation rental outdoor spaces?

Curb appeal sets expectations before guests walk through the door. A neglected exterior signals a neglected interior, even if that’s not true.

Outdoor maintenance is seasonal work, not emergency response. Build a quarterly schedule:

SeasonPriority tasksFrequency
SpringClear gutters and downspouts of winter debrisOnce
Inspect exterior walls for moisture damage or pest entryOnce
Test irrigation systems and outdoor faucetsOnce
Refresh mulch, trim overgrowth from walkwaysOnce
SummerLawn mowingWeekly
Pool filtration, chemical balance, skimming2–3x per week
Pressure wash decks, patios, sidingOnce
Check outdoor furniture for damage or mildewMonthly
FallGutter cleaning before leaf drop peaksOnce
Seal cracks in driveways and walkways before freezeOnce
Store or cover seasonal furnitureOnce
Inspect roof for winter readinessOnce
WinterClear snow and ice from walkwaysAs needed
Check pipes in unheated spaces for freeze riskWeekly
Verify exterior door seals against draftsOnce

If you manage multiple properties, contractors who can handle recurring seasonal work save coordination time. Many property managers connect with operations partners through marketplace integrations, finding vetted vendors who already work within their booking systems.

What’s the maintenance payoff?

Properties with consistent maintenance protocols see compounding returns:

  • Fewer emergency repairs (which always cost more than scheduled maintenance)
  • Higher review scores (cleanliness and condition are the top rating factors)
  • Better listing photos (well-maintained properties photograph better)
  • Longer asset life (preventive care beats reactive replacement)

The real leverage comes from systematizing maintenance so it doesn’t require your attention for every turnover. Auto-tasks triggered by check-outs, recurring calendar reminders for seasonal work, and smart home integrations that flag issues before guests do. These tools exist so you can run operations at scale without burning out.

Once maintenance runs on autopilot, you can focus on what actually grows the business: pricing strategy, guest experience, and portfolio expansion.


Frequently asked questions

How often should a vacation rental be deep-cleaned? 

Beyond turnover cleans, schedule a deep clean every four to six weeks during high-occupancy seasons. This covers areas reviewers notice, like baseboards, behind appliances, inside cabinets, and upholstery.

Who is responsible for vacation rental maintenance, the owner or the property manager? 

This depends on your management agreement. Typically, property managers handle routine maintenance and coordinate vendors, while owners approve expenses above a set threshold. Get this in writing before issues arise.

What maintenance items should be checked before every guest? 

At minimum: HVAC functionality, hot water, all light bulbs, toilet operation, smoke detector status, and door lock operation. A turnover checklist ensures nothing gets missed during rushed turnovers.

How do you handle maintenance emergencies remotely? 

Build a vendor network before you need it. Have contacts for plumbing, electrical, HVAC, and locksmith services saved and vetted. Some property managers use 24/7 guest communication services to triage issues and dispatch vendors without middle-of-the-night phone calls.

Are smart locks worth it for vacation rentals? 

For most operators, yes. The upfront cost pays back through eliminated lockbox hassles, better security, and time savings on code management. Properties with multiple units or high turnover see the fastest ROI.

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