AI-powered 24/7 multilingual communication solution

Una is an AI-powered agent for hotels that automates front desk tasks. It handles bookings, answers guest inquiries in 99 languages via voice and text, and integrates with your PMS for real-time updates. By managing repetitive tasks and providing 24/7 guest communication, Una frees up your staff to focus on higher-value interactions.

The benefits of using Una with Guesty

  • Boost efficiency: Automate repetitive tasks, freeing staff to focus on high-value guest interactions and reducing operational costs.
  • Enhance guest satisfaction: Provide instant, 24/7 responses to guest inquiries in 99 languages for a seamless experience.
  • Increase direct revenue: Drive more direct bookings, manage upsells, and capture valuable marketing leads around the clock.

Integration Features

  • Reservations: Retrieves reservation details by ID to have context for guest communication and potential follow-up actions.
  • Communication: Imports guest messages from the inbox via webhooks to enable automated responses and escalations.
  • Listings: Accesses specific listing details by ID to provide accurate information in guest communications.