The AI-built digital employee for hotels and short term rentals (not a chatbot).
Una works like a real human team member: understands guest intent, completes and amends bookings, answers and places phone calls with natural conversation, assigns tasks with full context (e.g., HNext), and escalates to humans only when needed. Una seamlessly switches languages across phone, website chat, WhatsApp, Facebook, and more.
The benefits of using Una with Guesty
- Increase Direct Revenue: Convert inquiries from voice calls, WhatsApp, and web chat into commission-free reservations created directly in your Guesty account.
- Enhance Guest Satisfaction: Provide instant, accurate, and multilingual responses to guest inquiries about property details, availability, policies, and local information.
- Boost Efficiency: Automate repetitive front-desk tasks, from lead qualification and contact collection to handling requests for maintenance and cleaning.
Integration Features
- Direct Reservation Creation: Creates new reservations directly in your Guesty calendar, capturing bookings from voice and text conversations.
- Listings, Availability & Reservations: Accesses specific listing details, amenities, and real-time availability by ID to provide accurate information in guest communications. Retrieves reservation details by ID to have context for guest communication and manage requests for existing bookings.
- Communication: Imports guest messages from the Guesty inbox via webhooks to enable automated responses and escalations.