AI-Powered Communication & Direct Booking
Una by Polydom is an advanced AI agent designed for the short-term rental industry. It automates guest and lead communication 24/7 across your website widget, phone, and WhatsApp, functioning as a powerful virtual reservations agent.
Una integrates directly with Guesty to create reservations, answer detailed property questions, and qualify leads, freeing up your team to focus on growth and guest experience. By handling inquiries in over 99 languages, it ensures you never miss a booking opportunity, day or night.
The benefits of using Una with Guesty
- Increase Direct Revenue: Convert inquiries from voice calls, WhatsApp, and web chat into commission-free reservations created directly in your Guesty account.
- Enhance Guest Satisfaction: Provide instant, accurate, and multilingual responses to guest inquiries about property details, availability, policies, and local information.
- Boost Efficiency: Automate repetitive front-desk tasks, from lead qualification and contact collection to handling requests for maintenance and cleaning.
Integration Features
- Direct Reservation Creation: Creates new reservations directly in your Guesty calendar, capturing bookings from voice and text conversations.
- Listings, Availability & Reservations: Accesses specific listing details, amenities, and real-time availability by ID to provide accurate information in guest communications. Retrieves reservation details by ID to have context for guest communication and manage requests for existing bookings.
- Communication: Imports guest messages from the Guesty inbox via webhooks to enable automated responses and escalations.