LPM Conciergerie grew 35x in 5 years—here’s how they did it

Charles launched his first vacation rental management company in 2014, starting with a friend’s second home. With a background in hospitality and sales, he quickly realized that short-term rental management was a natural fit.

In 2019, Charles met Trevor Leggett, President of Leggett Immobilier, a company focused on selling second homes to international buyers. Together, they founded Leggett Property Management, a network of local property managers across France. They began with three properties from Charles’ former portfolio. Today, the team manages 105 properties, primarily in rural areas, using a multi-channel distribution strategy.

At LPM, quality is non-negotiable—whether for guests or property owners. The team has removed properties from its portfolio to uphold standards, invested heavily in training on-the-ground agents, and built long-term trust with every owner. They quickly understood that great guest reviews don’t happen by accident—they require serious commitment.

But by 2024, the team was feeling limited by its management software. Hostaway wasn’t meeting the specific needs of the French market, particularly when it came to accounting. Charles found the user experience outdated and clunky, and was frustrated by poor integration with Booking.com and the limitations of their direct booking site, which lacked customization and visibility. Most importantly, the support team felt unresponsive, and LPM’s feedback seemed to vanish into the void.

In a phase of rapid growth and eager to focus on strategy rather than troubleshooting, LPM made the switch to Guesty

Charles was immediately impressed with Guesty’s ease of use and intuitive design. Managing bookings across multiple channels became far more streamlined, thanks to Guesty’s robust channel manager, unified inbox, and centralized calendar.

One standout feature for the team was Guesty’s automated messaging system, which displays communications chronologically by booking stage. LPM built a 28-message flow in French and English, making it easy to maintain clear, consistent communication with guests, even at scale. Charles was especially drawn to how customizable and efficient the messaging flows were, noting that the automations and conditional logic made a significant difference in saving time and ensuring a seamless guest experience.

Guesty also proved valuable when it came to financial visibility. The team uses both the Airbnb Quality Dashboard and Guesty’s Advanced Analytics to stay on top of performance. For Charles, tracking rental income and calculating commissions became a much smoother process with Guesty’s built-in accounting tools—offering exactly the level of clarity and functionality they needed

But what stood out just as much was the quality of the support. Charles received training in French, has a French-speaking account manager, and finally feels heard and supported.

Since switching to Guesty, LPM Conciergerie has only raised the bar. Their already high average review score increased from 9.78/10 in September 2024 to 9.88/10 by April 2025. With powerful tools and a strong team, the company is ready to continue scaling—with zero compromise on quality.