How KRAIN Costa Rica modernized operations and drove 150% revenue growth with Guesty

KRAIN Costa Rica operates in one of Central America’s most competitive vacation-rental markets, where travelers expect fast communication and owners expect clear reporting and consistent performance. Before Guesty, KRAIN relied on Escapia, which had become difficult to navigate, slow to update, and prone to channel-connectivity issues. Messages were scattered across Airbnb, Vrbo, and email inboxes, with no centralized way to ensure fast or consistent guest communication.

Switching to Guesty wasn’t just a software change — it was the foundation for a complete operational rebuild.

Since onboarding in July 2024, the team has embraced Guesty as its operational hub. Guesty’s unified inbox immediately resolved one of their biggest pain points: messages slipping through the cracks. Instead of juggling responses across multiple platforms, the entire team can now reply, snooze, follow up, and review communication history from one place.

Automations helped streamline day-to-day communication before check-in and after check-out. The consistency alone has improved guest experiences and increased the number of reviews received.

Integration with Breezeway further simplified operations. Cleanings, readiness status, and billable items now flow directly into Guesty — eliminating the manual data entry that once slowed the team and left room for mistakes.

KRAIN’s biggest structural breakthrough came with Guesty Accounting. Because Costa Rica’s tax system is unique, the Guesty team worked with KRAIN to build a tailored model for statements, reconciliation, and payouts.

With Accounting, Payment Automation, and Breezeway all feeding into Guesty, the company now has an integrated financial workflow that previously required multiple systems and hours of manual effort.

In 2025, KRAIN hit $5M in booked revenue, more than doubling the previous year’s performance. While pricing strategy and market dynamics played a part, The team attributes much of their momentum to the visibility and consistency that Guesty provides.

Improved OTA connectivity also plays a major role. Escapia often mis-synced amenities or listing details, hurting ranking and visibility. With Guesty, listings remain accurate, up-to-date, and competitive in the algorithms that matter.

KRAIN is not actively adding properties today — by design. The team is focusing on strengthening internal structure, auditing operations, and deepening owner relationships. But Guesty has given them the infrastructure and confidence to scale when they choose.

In the long term, KRAIN plans to expand selectively through its real estate ecosystem. Many homeowners who buy through KRAIN eventually become short-term rental clients — a model strengthened by Guesty’s reporting, transparency, and owner-facing tools.