From 10 chalets to 300+: How Chaletô built one of Québec’s fastest-growing rental brands with Guesty

Chaletô began as a side project between friends, and quickly became one of Québec’s fastest-growing short-term rental management companies. What started with just 10 chalets has scaled into 300+ properties across the province.

The team’s mission has stayed consistent throughout: deliver high-touch service, maintain premium guest experiences, and operate with true operational rigor at every step.

Every detail of Chaletô’s growth was built on clear process and relentless execution, from operations to guest experience. When the team hit new ceilings of scale, technology became the key to sustaining quality.

Growth came fast, and in waves.

Hitting 50 listings revealed one set of challenges; reaching 150 brought another. Each phase exposed new bottlenecks in communication, coordination, and visibility. By the time Chaletô surpassed 200 listings, it was clear: manual workflows couldn’t sustain quality or pace.

Without automation, response times lagged. Without flexible integrations, new OTAs took weeks to onboard. And without unified tools, each new property added hours of manual coordination. Chaletô needed a system built for speed and scale — and found it in Guesty.

Guesty allowed Chaletô to automate customer communication, handle increasing volume, and keep execution fast.

“The automations built into Guesty allowed us to scale. You can’t manually send messages when you’re onboarding dozens of listings — it just isn’t possible,” says Samuel.

As Chaletô’s portfolio grew past 50 listings, Guesty’s automation tools handled guest communications end-to-end, ensuring instant replies and consistent tone. Once they hit 150+, Reply AI became a key support layer, helping the team maintain response speed and accuracy.

The Owners portal brought transparency as the owner network expanded, while Marketplace connectivity and API flexibility simplified integrations with new channels and partners.

To protect guest ratings, they adopted Review analysis, enabling quick intervention when a listing needed attention. Finally, with 300+ listings, their direct booking engine became a vital driver of growth—running on Guesty’s back-end while their new website delivered a refreshed front-end.

With Guesty, Chaletô has:

• Scaled from 10 → 300+ properties in ~2 years
• Achieved +325% YoY revenue growth
• Automated guest messaging at scale
• Reduced repetitive manual workload
• Onboarded new staff faster — most new hires learn Guesty within 24 hours

Chaletô isn’t slowing down. Their vision is to continue expanding across Québec, grow via acquisition, and strengthen their position as the #1 short-term rental management reference in the province.