API Support Engineer
About The Position
Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.
Today, Guesty has 15 offices and 700+ team members across the globe and we are still growing!
We are Guesty's support team. As a team of experts, we provide support to our users around the world. Guesty is looking for an ambitious, tech-savvy, support engineer to resolve customer issues and master Guesty’s APIs.
Responsibilities
- You’ll help solve technical questions related to Guesty’s APIs, webhooks, 3rd party integrations, as well as new feature complexities.
- Investigate and resolve customer requests and queries through the use of varied ticketing, content and task management tools.
- Advise clients/partners on Guesty's best practices on API implementation
- Lead personal/team projects such as designing & developing new internal tools
- Create internal knowledge base articles to improve our solve time and client satisfaction.
- Escalate and resolve issues with the Product and Engineering teams by completing bug reports.
Requirements
- We are searching for 3+ yrs experienced support engineers
- Experience with Postman, Chrome DevTools or any equivalent
- Experience with DB queries.
- REST API knowledge
- Experience in Javascript - a big plus
- Strong problem-solving skills, especially with complex technical problems.
- Open to work at night and in shifting schedules
- Strong attention to detail.
- Excellent interpersonal skills.
- Excellent written and verbal communication.
- A demonstrated track record of providing prompt and compassionate customer care, using your well-rounded technical and analytical skills.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.