Senior Key Account Manager (European market)
About The Position
Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.
As part of the Guesty family, Rentals United plays an important role in this mission. A premier channel management solution, Rentals United connects property managers with 60+ listing sites and 100+ technology providers, ensuring seamless distribution and optimized bookings. With strong partnerships with leading OTAs like Booking.com, Airbnb, Vrbo, Agoda, and TripAdvisor, we empower property managers to maximize their revenue and efficiency.
This role is within Rentals United, but you’ll be part of the larger Guesty ecosystem—benefiting from our shared expertise, innovative technology, and global network. If you're looking to join a dynamic, fast-paced environment where your work directly impacts the vacation rental industry, we'd love to have you on board! 🚀
Responsibilities
- Manage and grow a portfolio of Rental’s United Key accounts in the EU market, ensuring client satisfaction, retention, and revenue growth.
- Develop and implement strategic account plans to achieve business objectives and exceed revenue targets.
- Build and maintain long-term relationships with key clients, acting as the primary point of contact.
- Identify upsell and cross-sell opportunities to drive additional value for clients and Rentals United.
- Collaborate with internal teams (sales, support, product, and marketing) to ensure a seamless client experience.
- Provide market insights and feedback to inform product development and strategic initiatives.
- Track account performance, analyze data, and prepare reports to communicate results and opportunities.
- Represent Rentals United at industry events, conferences, and client meetings.
Requirements
- 5+ years of experience in key account management, sales, or business development within the vacation rental, travel, or hospitality industry.
- Proven track record of managing high-value client relationships and achieving revenue growth.
- Strong understanding of the EU vacation rental market and channel management solutions.
- Excellent communication, negotiation, and presentation skills.
- Self-motivated, results-oriented, and capable of working independently in a remote environment.
- Ability to travel as needed for client meetings and industry events.
- Proficiency in CRM software and other relevant sales tools.