Customer Success Manager
About The Position
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.
As part of the Guesty family, YieldPlanet is a leading channel management solution for the hotel industry. Our advanced distribution platform empowers to seamlessly advertise and synchronize listings across multiple booking channels in real time.
Built as a hub connecting OTAs, sales channels, and PMS systems — and trusted as a white-label distribution partner — we’ve been helping professionals execute their strategies and maximize performance for over a decade.
Responsibilities
Retention & Renewals
- Serve as the primary point of contact for a portfolio of accounts.
- Monitor customer health, proactively identify risks, and implement strategies to reduce churn.
- Manage contract renewals and negotiate terms in alignment with company policies and revenue goals.
- Collaborate closely with finance, sales, and support teams to deliver a seamless customer experience.
Growth & Expansion
- Proactively identify upsell and cross-sell opportunities within existing accounts.
- Coordinate and deliver product demos to potential and existing clients.
- Support the sales team in closing deals and expanding customer engagement.
Product & Training Support
- Lead onboarding and training sessions to ensure clients maximize the value of our solutions.
- Provide continuous knowledge-sharing and best practices to drive customer adoption and satisfaction.
Requirements
- Fluency in Spanish and Polish, with strong proficiency in English.
- 3+ Customer Success or a client-facing role within the travel-tech or hospitality distribution industry ideally within a technology or software company.
- Strong understanding of online distribution systems in the property management sector.
- Demonstrated ability to learn quickly, adapt to processes, and work in a structured, results-oriented manner.
- Experience in Sales, Upselling or any commercial role.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.