Meeting & Greeting Airbnb Guests Running Late

Meeting & Greeting Airbnb Guests Running Late - Guesty

When Your Guests Are Supposed To Arrive, But They Haven’t

Delayed Guests

Even with planning and scheduling beforehand, you don’t really have any control over when a guest is going to arrive. If their plane is scheduled to land in the middle of the day, and they get delayed a couple hours, an in-person key exchange can majorly cut into your day.

To minimize your wait-time in the event of a late (or early) guest, make sure to:

  • Keep an eye on your guest’s flight status – Ask your guest for their flight number and airline so you can look out for delays or cancellations. In the case of a guest that’s driving to your property, monitor their route on google maps to see if they are going to hit heavy traffic.
  • Communicate with your guest – Have them text you at key points during their trip. When they land, when they’ve left the airport. Or, if they’re driving, when they’re an estimated hour or two away.
  • Be prepared with a back-up – If you think you might have to step out of the house for any reason around the time a guest is planning to arrive, make sure you’ve coordinated a back-up plan with a friend or neighbor to deliver a key in case you don’t make it. Avoid leaving a guest stranded in front of your property at all costs (for more on this, see our Building Key Strategies & Back-Up Plans section).

If you’re interested in learning more about property management and discovering the many ways Guesty's platform can help your business, we invite you to a free one-on-one session with one of our experts.

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