Everything You Need to Know About Airbnb Key Exchanges

Here at Guesty, one of the questions we hear most often is “how should I handle the key exchange?”, or more accurately “what’s the best way to let guests check in?” This makes a lot of sense considering the fact that many people don’t rent out their place on Airbnb as their sole source income and are busy with their day jobs, their families, or are only using Airbnb while they are away on vacation or traveling for work.

How you handle the key exchange isn’t only about security and efficiency, it’s also the first and last thing a guest experience during their stay. That’s why it’s important to keep this process seamless: so you can leave a good, lasting impression as an Airbnb host. Because of its importance, we’ve decided this requires a thorough manual that lists not only all available options and their benefits but also the ways to include these options in your rental process.

This manual consists of a series of articles, each focusing on a different step of the process or an alternate option available, finishing with a summary piece on how to combine several options into a fail-proof strategy to keep your mind at ease even with back-to-back bookings or when things go wrong. Unlock the manual for everything you need to know about keys and key exchanges.

This is a living document that we will regularly update, so feel free to reach out with any suggestions or feedback.