How Moment tripled its portfolio and cut daily workload by 20%

A high-end aparthotel brand under the Malyon Group, Moment was founded with a clear vision: to create beautifully designed spaces that offer more than just a place to sleep. With curated interiors, seamless tech, and a guest-first mindset, Moment quickly earned a reputation for delivering consistent, standout stays.

But early success brought challenges. Their initial property management system wasn’t built for the scale or sophistication Moment needed. It lacked flexibility, offered limited reporting, and didn’t integrate well with essential tools.

Like many new hospitality brands, Moment began with a simple PMS. But as their ambitions grew, that system became a bottleneck. It couldn’t handle the variety of properties they wanted to manage, nor provide the automation or insights they needed to run efficiently.

“Our first PMS was inflexible,” Anya recalls. “It struggled with integrations and made everything harder than it needed to be.” Manual guest messaging, unreliable pricing tools, and patchy reporting were slowing the team down.

Support from their previous provider was minimal, and tracking performance across properties was clunky. With expansion plans in motion, Moment needed a tech partner designed for scale.

Guesty delivered what their old platform couldn’t: a streamlined, scalable system that empowered the team to operate more efficiently from day one.

Automations replaced repetitive tasks like guest messaging and pricing updates. Powerful integrations with tools like PriceLabs and Enso Connect synced seamlessly, and the centralized dashboard brought together everything from calendar management to communications in one place.

“Tasks that used to take 10–15 minutes now take one or two,” Anya said. “We’ve saved at least 20% of our daily time per person. Automating guest messaging alone saved hours every week.”

Guesty’s intuitive platform also gave the team better visibility and performance tracking. With the Unified Inbox consolidating all guest messages across channels, Moment could respond faster, stay organized, and ensure no detail slipped through the cracks.

Since making the switch, Moment has tripled its portfolio, expanding from 4 to 12 properties. Thanks to Guesty’s automation and intelligent Channel Manager, they’ve been able to onboard new listings and reach new audiences without expanding their core team.

Guesty’s Multi-Calendar tool had a particularly strong impact on occupancy. “The system can tell when you can shift guests around to free up space for a new booking,” said Anya. “That’s been the most impressive feature for us.”

With time-consuming manual work eliminated, the team now operates with greater coordination, responsiveness, and accuracy, all without compromising the premium experience their guests expect.

Since switching to Guesty, Moment has:

• Tripled its portfolio, growing from 4 to 12 properties
• Saved 20% of daily operational time per team member through automation
• Increased occupancy rates by intelligently managing calendar availability

With Guesty as their operational backbone, Moment is expanding with clarity and confidence, bringing elevated hospitality experiences to more cities, without sacrificing what makes them special.