Seamless scaling: How MAK Realty Group leverages automation and connectivity to grow

MAK Realty Group is a dynamic, fast-growing real estate company specializing in high-quality vacation rentals in the Miami, Florida metropolitan area. By combining local market expertise with a commitment to exceptional guest experiences, MAK Realty has rapidly scaled its portfolio while maintaining operational efficiency.

With a diverse range of properties, from modern high-rise apartments to luxury vacation homes, MAK Vacation focuses on maximizing occupancy and revenue for property owners while delivering seamless, top-tier stays for guests

As MAK Realty Group expanded into new cities and grew its portfolio, it needed a way to streamline operations across multiple locations while maintaining a high level of service. Ensuring seamless connectivity between the many tools, platforms, and services required for smooth management of their growing portfolio proved a unique challenge.

Managing reservations across multiple OTAs, coordinating cleanings, handling guest communications, syncing calendars, and optimizing pricing at scale required an advanced solution. Traditional property management tools weren’t equipped to handle the complexities of a multi-market operation, and MAK Realty Group needed an integrated system to connect everything in one place.

Beyond offering high-end accommodations, MAK Realty Group is committed to delivering exceptional guest experiences. Through TravelPal, an AI-powered trip planning tool created by MAK’s CEO, guests can seamlessly craft personalized itineraries based on their interests, budget, and travel companions. From restaurant reservations to local recommendations, TravelPal ensures every stay is tailored for convenience and enjoyment.

With Guesty automating check-in, check-out, and payments, MAK Realty Group can focus its team’s resources on enhancing guest experiences rather than administrative tasks. This operational efficiency allows them to provide concierge-level service, premium amenities, and a truly seamless stay for every guest.

To drive bookings and maximize visibility, MAK Realty leveraged Guesty’s Channel Manager to list properties across multiple platforms.

• Seamless multi-platform distribution ensured optimized pricing and availability synchronization across all major OTAs.
• Direct booking growth: MAK Realty Group’s new user-friendly website, integrated with Guesty’s direct booking engine, showcases their premium properties while streamlining the booking process. This investment has increased conversion rates, reduced OTA commission fees, and created a branded experience that reflects the luxury of the MAK Realty portfolio. Today, direct bookings account for over 40% of their total reservations, significantly reducing reliance on third-party platforms.

Guesty’s Advanced Analytics suite enabled MAK Realty Group to optimize pricing, track performance, and identify revenue opportunities through key insights:

• Real-time performance tracking allowed for quick adjustments to underperforming listings.
• Occupancy and pricing reports ensured competitive positioning in the Miami market.
• Channel performance insights helped refine distribution strategies across platforms like Airbnb, Vrbo, and Booking.com.

MAK Realty Group is thriving thanks to the combination of an excellent team of real estate professionals and great software, creating the perfect recipe for success. It has successfully scaled its portfolio 3X while maintaining high operational efficiency and service quality. By automating key processes and leveraging data-driven insights, the company continues to strengthen its position in the Miami market while laying the groundwork for future expansion.

As MAK Realty grows, its partnership with Guesty remains a vital part of its success — ensuring smooth operations, optimized revenue, and an exceptional guest experience across all properties.