Since Airbnb first gave ordinary homeowners the capacity to convert extra space into a valuable profit-churning resource, the short-term rental industry has become increasingly crowded.
With new vacation property management companies springing up all over the map, a considerable number of software solutions designed to provide smooth facilitation of management processes have raced to the market, each vying to be the answer property managers have been looking for to reduce their workload and streamline their tasks.
The abundance of property management software options can be dizzying, and leave managers wondering if – and how – each is really all that different from the next, but since it was founded in 2013, Guesty has been all about being different.
Its founders have striven to offer users something beyond traditional property management software; they’ve made it their mission to make the Guesty dashboard a one-stop-shop for their clients by centralizing all aspects of short-term rental management, from start to finish.
Here’s what sets Guesty apart from the crowd and makes it the ultimate solution for short-term property managers:
1. We Do It All
Guesty is an end-to-end solution, which means that unlike other softwares that offer tools for dealing with one or two aspects of short-term property management, Guesty aims to simplify the entire process, from attracting guests to sending them follow-ups once they’ve packed up and left.
Guesty provides users with the most comprehensive collection of features that goes far beyond your standard property management software. These, of course, include an efficient channel manager, so that you can view and carry out all booking platform activity from a single place, and an integrated multi-calendar, which displays all of your bookings in one organized calendar.
But that’s just the beginning. Guesty also provides a website builder, which customers can use to create attractive and professional sites through which to market and allow for direct booking of their rentals, as well as a unified inbox to consolidate all guest communication, automation tools to take over some of the more repetitive management tasks, and a mobile app so customers can take all of these helpful resources on the go.
But it doesn’t end there. For every responsibility involved in short-term property management, Guesty has developed an efficient, effective and stress-free means of getting it done.
2. We Help You Grow
Our features were not built to simply enable property managers to maintain their current businesses, they were developed with the goal of empowering our customers to grow their companies and take on even more properties.
One of the many ways Guesty fosters growth for our clients’ companies is by saving and storing every piece of data that crosses our dashboard, so that we can incorporate it into relevant reports that help our customers analyze every facet of their businesses. Our reports offer our users valuable insights into their strengths and weaknesses, telling them everything they need to know in order to best position their companies for success.
Establishing an efficient workflow early on will invite smooth expansion when new opportunities arise. Guesty has made diligent efforts to automate as much of the property management process as possible in order to offer our clients scalability. With systems in place to undertake guest communication, task assignment, pricing, and reviews, our customers don’t need to worry that they won’t have the necessary manpower to accommodate more rentals.
For short-term property managers, business growth means more guests and more bookings. Without reliable software to help you navigate the many avenues of property management, there simply wouldn’t be enough hours in the day to do it all and do it well.
Guesty’s mission to encourage expansion and minimize concerns relating to increased workload drove us to centralize and organize fundamental aspects of management with features like a unified inbox and a multi-calendar that contains all past, current and upcoming bookings regardless of the channel through which they were made.
3. We Strengthen Your Relationships
Every good business-person recognizes the importance of building strong connections with both clients and colleagues. Many of Guesty’s features were designed specifically to foster healthy communication and collaboration between property managers and the various parties they interact with, from guests to personnel to homeowners.
Our automation tools ensure prompt responses to all customer inquiries, letting guests know they’ve got your ear, even when you’re not immediately available.
Meanwhile, Guesty’s Staff Management App helps you assign tasks to various personnel and keep track of their progress, preventing the pesky consequences of miscommunication and ensuring all business operations are done properly and according to schedule.
It’s only natural for homeowners to want updates regarding their properties’ performance and revenues. With Guesty’s Homeowners Portal, you can provide them with access to clearly presented data and analyses, granting them as much transparency as you deem appropriate without having to spend hours on the phone.
4. We Utilize Cutting Edge Technology
Guesty’s dashboard is designed and maintained by a team of star developers, and utilizes the most advanced systems and technologies in order to provide top-of-the-line service.
Built to complement the modern workspace, Guesty is a cloud-based solution that incorporates high-end, two-way API integrations to all of the major marketing channels, allowing for strong, fast and seamless connection to multiple booking platforms at once.
Our system also allows for the integration of any existing in-house platforms you’ve been using so you don’t need to start from scratch and can still do it all from our user-friendly dashboard.
Guesty has invested heavily in ensuring that we provide our clients with stable, reliable
Servers that can support all of the activity their businesses require to run smoothly and effectively.
5. …But Recognize Its Limits
While we are more than happy to benefit from everything technology can contribute to the many operations involved in short-term property management, we also acknowledge that human touch has an essential role to play in the hospitality industry. Rather than leave that to our busy customers, however, we offer a 24/7 guest communication service that provides guests with around-the-clock support on their behalf.
Guesty users can delegate all guest communication to our highly trained team of experts, who can respond to initial inquiries, screen guests based on each property manager’s unique criteria and provide information and support to guests throughout their stay.
Not only does this save our customers a great deal of time (and phone battery), it also leaves a lasting impression on guests, who appreciate availability and responsiveness,often expressing their gratitude through positive reviews.
6. We’re There When You Need Us
But Guesty’s not just available for our customers’ customers. We prioritize our users’ needs above all else, which is why we’ve invested so much in building first-class customer success teams who are determined to guide our property managers toward their business goals.
Available 24 hours a day, seven days a week, our customer support experts are there, not just to help our clients navigate our platform, but to pass along all of the valuable insights we’ve gained from serving some of the best in the industry.
Our clients’ success is our success, and we are here to ensure they take full advantage of Guesty’s resources in order to optimize their businesses.
7. We Let You Be You
In fact, we encourage it!
Though Guesty prides itself on providing a single solution for all property managers, we know that each and every client has unique needs and goals.
That’s why we allow for customization wherever possible. Just because messages are automated doesn’t mean they need to be impersonal. Your communication, your call.
Further, Guesty’s website generator enables you to create a custom booking platform that reflects your company’s distinct brand and “personality.” White labeling capabilities allow you to take complete ownership of the site.
Our different packages as well as the wide range of external tools featured in our integrations marketplace make it possible for each client to tailor their software to their preferences and build the most optimal dashboard for their business needs.
Together, We’re Unstoppable
You’ve got great things in store for your business, and the right property management software can help you get there, fast!
With top-notch features, intimate knowledge of the industry and experts who prioritize your success, Guesty is the clear choice to help you make your vision a reality.
Zahava has been writing for Guesty since March of 2017. She's enjoying learning all there is to know about short-term property management and relaying solutions to Guesty's readers, helping to make the demanding jobs of property managers just a little bit simpler.
