Customer Experience Accounting Specialist
About The Position
Guesty is looking for a tech-savvy accounting specialist to join our customer solutions team.
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.
With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
We’re proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.
If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.
The Customer Experience Accounting Specialist will provide our customers with best in class support for our Accounting, Billing & Payment systems, and other Finance-related products. The Customer Experience Accounting Specialist will provide our users with solutions while maintaining a high level of technical and communication skills.
Responsibilities
Among your responsibilities as a Customer Experience Accounting Specialist, you will be:
- Responding to customer queries in a timely and accurate way, via email, chat or phone.
- Providing step by step technical help, both written and verbal, with great attention to details.
- Diagnosing customer issues, solving problems and helping with queries about their account.
- Managing a ticket queue based on priority and SLA protocols.
- Share and contribute to the knowledge base
- Working closely with our developers and technical teams to ensure customer satisfaction.
Requirements
- Native English/Near-native speaker (or mother-tongue)
- Accounting/Finance-related degree or equivalent experience - a must
- Tech-savvy - strong computer skills - a must.
- Analytical thinking and great attention to detail
- Strong verbal and written communication skills
- Ability to adapt to a fast-pacing, changing environment
- Customer orientation and the ability to go the extra mile to engage customers
- Empathetic, helpful, and positive attitude
- Experience working with financial tools
- Needs to have Accounting background - educational
- Willing to work in shifting schedules and working at night
- Experience in the FinTech industry - a plus!
- Experience using technical tools - a plus!
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.