Customer Onboarding Consultant
About The Position
Guesty is the all-in-one platform for STR hosts with 1-3 listings to automate and optimize every aspect of their property management operations. With purpose-built technology, industry-wide expertise, and an R&D team of 250+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.
Today, Guesty has 15 offices and 700+ team members across the globe.
Our Guesty Lite team is on the lookout for an exceptional Customer Onboarding Consultant to join us. Are you ready to take on a new challenge and make an impact? We'd love to hear from you!
Responsibilities
Responsibilities:
- Lead customer onboarding sessions for Guesty Lite users, ensuring seamless system configuration and product orientation.
- Clearly communicate the value of the platform and its key capabilities, encouraging account activation and feature adoption—driving conversion and retention.
- Identify customer intent, needs, pains and knowledge gaps—effectively addressing them in real time with the goal of driving activation, adoption and ultimately purchase.
- Establish expertise in the platform, including the setup process, key features and user journey; develop a deep understanding of the Guesty Lite customer profile.
- Deliver a personalized onboarding experience to customers, tailoring sessions based on account info, available context, and real time engagement during the call.
- Collaborate with cross-functional teams to ensure that issues and gaps that were not resolved during the session are addressed by the relevant stakeholders.
- Gather valuable customer feedback and relay it to the Product and Business teams to drive continuous improvement of both the platform and the onboarding process.
Requirements
Requirements:
- 6+ years of experience in customer facing roles—a must; sales experience—highly preferred; video-calls—highly preferred.
- 4+ working in a tech company—a must; internet/digital space—highly-preferred; B2B-SaaS—an advantage.
- Excellent communication skills in English; ability to simplify complex and technical concepts and communicate value to customers over 45m+ video calls.
- Agile and adaptable, effectively absorbs evolving product features, customer engagement strategies, and operational processes—applying them quickly and effectively into the daily work to optimize customer success.
- Results-driven and goal-oriented, thrives in high-performance environments; relentlessly pursues leads, opportunities, and success metrics.
- Resourceful and solution-focused, demonstrates strong independent problem-solving skills, effective decision-making, and the ability to overcome roadblocks with minimal supervision.
Work Setup: Hybrid
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.