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Frequently Asked Questions

With so many tools to serve your property management needs, you may be left with just as many questions. Here are some answers to get you started.

About Guesty

What does Guesty do?

Guesty’s property management platform provides property managers and management companies with an end-to-end solution to simplify the complex operational needs of short-term rentals. With Guesty, users can manage listings from multiple online travel agencies including Airbnb,, Agoda and TripAdvisor, and utilize the company’s guest-centric tools including: Unified Inbox, Automation Tools, 24/7 Guest Communication Services, Payment Processing and more.

Who is Guesty for?

Guesty is for short-term property managers in the urban and vacation rental sectors seeking to centralize and optimize their management of multiple listings, leaving more time than ever for growth.

In which languages does Guesty provide support?

In our Help Center, you can find articles and instructions in English. In addition, you can contact us here in English, Spanish, Italian, French and Portuguese.

What is Guesty's relationship with Airbnb?

Guesty has a full integration with the Airbnb platform covering every feature of both services. Fun fact: both companies are Y-Combinator graduates!

Which other booking channels are integrated with the Guesty platform?

We support major booking platforms including Airbnb, VRBO,, HomeAway, TripAdvisor, Agoda and many more.

Does Guesty provide an API to connect to?

Guesty has built an open, fully documented in-house API to integrate your external tools and systems, giving you the flexibility to connect and sync with preferred vendors and get the most out of Guesty. It is customizable according to your business needs.

Does Guesty have a mobile application?

Yes – all your favorite Guesty tools are available at your fingertips! Take your tasks with you wherever you go with Guesty’s mobile management app, and stay up to date on everything connected to your staff, reservations, and guest communication. The app even features push notifications to make sure you never miss a thing.

Which additional services are available for Guesty users?

Guesty’s all-in-one platform offers a dynamic and constantly expanding Marketplace including advanced pricing automation, keyless entry technology, and much more, allowing Guesty users to utilize their many special benefits.

Does Guesty offer Account Managers?

While customer support is reserved for troubleshooting and platform questions, some eligible clients will qualify for a dedicated Customer Success Manager. These product experts guide you through your journey with Guesty, understanding your business goals and helping you make the most of Guesty’s many features designed to make your operations more efficient, increase revenue, and enable business growth.

Is Guesty available in my country/city?

Guesty software lives in the cloud, which means the only thing you’ll need is an internet connection.

Which languages can Guesty use to communicate with guests and third-party services?

Currently, we only offer English support. If you receive inquiries or require third-party communication in a different language, we will do our best to translate all information and answer in English. If you’d prefer, we can arrange to forward all non-English inquiries to you.

Who will help me get started?

You can easily sign up or Request a Demo, where our sales team will explain the ins and outs of Guesty’s system for you. You’ll need to create an account, which we will integrate with your listings on Airbnb. Our onboarding team will then walk you through the account setup and connect your Guesty platform to all your booking channels. Finally, if you’ll still have questions at that stage, feel free to contact our support team.

Signing up to Guesty

How do I get started?

First, sign up for a free one-on-one software demo where our team of experts will give you a tour of the Guesty platform, at which point you can register as a new user. After registering, our onboarding team will walk you through the account setup. Once your account is created, your listings will be connected to the Guesty platform and then integrated with your preferred channels. If you’ll still have questions at that stage, our support team will help you from there.

Can I still join Guesty if I don’t yet have an Airbnb account?

As of October 2018, our platform allows new users to sign up without an Airbnb account or the need to create one. If you do not wish to have your listings on Airbnb, you can create your listing through Guesty and it can be pushed to our other booking channels. Use this useful guide to help you get started.

Does Guesty offer free trials?

We don’t offer free trials, but we do offer a free one-on-one software demo.

Is Guesty available in my country/city?

Guesty software lives in the cloud, which means the only thing you’ll need is an internet connection.

Listing Your Properties

Does Guesty provide pricing recommendations for listings?

For pricing assistance, Guesty has integrated with a variety of automated pricig tools in order to utilize their expert pricing algorithms and optimize your profits.

Can Guesty prevent double bookings with properties listed on multiple sites?

Yes! Our site is designed to list properties across different channels, and our multi-calendar prevents double bookings.

Does Guesty offer a personal website building solution?

Guesty provides every client with a free custom website building tool and website building guide to enable direct bookings and help strengthen your brand. If you already have an existing personal website, it can easily be linked to your custom Guesty website in order to sync bookings with Guesty’s platform.

Can Guesty increase my Airbnb SEO?

Our software runs automatic processes in the background of your account to increase search rankings and encourage more bookings. Additionally, because Airbnb’s algorithm rewards the more attentive hosts, the rapid responses to booking requests and guests inquiries provided by Guesty’s 24/7 Guest Communication Services guarantees that you will never miss a booking, increasing your visibility.

Plans, Payments, and Processing

Does Guesty offer a solution for payment processing?

Guesty has integrated with Stripe, a seamless payment processing system, for easy and reliable collection of accommodation charges, along with all reservation related fees. All charges are accumulated under the guest’s reservation and can be securely debited upon check-out or at any time, according to your company’s policies.

What is the policy for cancelled bookings?

The policy for canceled bookings depends on two factors: the respective cancellation policy of the channel it was reserved through, and whether the guest or host canceled the reservation.

Customer Support

What are Guesty’s active customer support hours?

Guesty customer support is available 24 hours a day, 7 days a week.

Support Provided to Guests

Can Guesty offer support to guests on behalf of my property management company?

Guesty offers a unique 24/7 Guest Communication Services feature upon request, in which our team of professional receptionists will manually handle full communication with your guests throughout the entire booking cycle, featuring extensive customization to your preferences and using a smart prioritization system to ensure that questions are answered within less than 1 hour.

Can Guesty communicate with guests under my name?

White labeling communication with guests is possible. However, our default is to open up guest communication by introducing ourselves as your (the host’s) staff. Typically, guests are comforted by knowing that you have a dedicated support team, and it leads to more problems solved and faster resolutions.

Which language does Guest Communication Services operate in?

GCS is currently available in English. Should you require assistance in a different language, please contact us.