Frequently Asked Questions

Guesty’s property management platform provides property managers and management companies with an end-to-end solution to simplify the complex operational needs of short-term rentals, through a combination of automations and AI that were designed specifically with short-term rentals in mind. With Guesty, users can manage listings from multiple online travel agencies including Airbnb, Booking.com, Agoda and TripAdvisor, and utilize the company’s guest-centric tools including: Unified Inbox, Automation Tools, 24/7 Guest Communication Services, Payment Processing and more.

Guesty is for short-term property managers in the urban and vacation rental sectors seeking to centralize and optimize their management of multiple listings, leaving more time than ever for growth. It offers tailored solutions for property managers with 1 listing, 1,000s of listings, and everything in between.

Guesty is the leading property management platform for short-term rentals. With the highest level of integration to Airbnb, Booking.com, and VRBO, it offers a superior connection and real-time sync. Additionally, it’s the PMS that’s built to grow with you, offering a scalable solution for hosts with one listing and enterprise operators with thousands of listings globally, giving you access to professional tools at every level and letting you choose which features you need. Guesty is proud to offer 24/7 live chat support, onboarding help at every level, and account managers that will help you make the most of the platform.

The Guesty platform and our customer support is available in English, Spanish, Italian, French and Portuguese.

Guesty has the top level of integration with all three platforms, with preferred partner status. This means real-time sync that lets you avoid double bookings, and full feature availability and connectivity. Plus, Guesty’s preferred partner status means faster troubleshooting and support if there’s ever an issue.

Guesty’s channel manager centralizes distribution across 60+ OTAs, including Airbnb, Booking.com, Vrbo, Expedia, and Agoda. It also supports specialized platforms like Plum Guide and Homes & Villas by Marriott Bonvoy, alongside metasearch engines like Google Vacation Rentals and Hopper. You can find the full list of partners on the Guesty Marketplace.

Guesty has built an open, fully documented in-house API to integrate your external tools and systems, giving you the flexibility to connect and sync with preferred vendors and get the most out of Guesty. It is customizable according to your business needs. We also offer Guesty Connect, which lets you seamlessly integrate your everyday work tools, such as Slack and Hubspot with your Guesty account.

Yes – all your favorite Guesty tools are available at your fingertips! Take your tasks with you wherever you go with Guesty’s mobile management app, and stay up to date on everything connected to your staff, reservations, and guest communication. The app even features push notifications to make sure you never miss a thing.

Guesty’s all-in-one platform offers several services in addition to its software. These include Guest Communication Services, an always-on answering service that assists with guest messaging; Guesty Capital, our capital funding solution for short-term rentals; and Guesty Card, credit cards for your team; among others. Guesty also features a dynamic and constantly expanding Marketplace including advanced pricing automation, keyless entry technology, and much more, allowing Guesty users to utilize their many special benefits.

Guesty offers a variety of resources for both troubleshooting and to help you make the most of the platform. This includes 24/7 live chat support for all of our users, onboarding specialists and support for both Guesty Lite and Guesty Pro, a robust help center, our Guesty Academy, and dedicated Customer Success Managers. These product experts guide you through your journey with Guesty, understanding your business goals and helping you make the most of Guesty’s many features designed to make your operations more efficient, increase revenue, and enable business growth.

The Guesty platform is available worldwide.

Guesty ReplyAI enables communication with guests in all languages. The feature automatically translates guest messages, making it easy for you to communicate with guests in their own language, providing a superior guest experience from the very first message.

We will! When you sign up for a Guesty Lite free trial, our team is on-hand to make sure you have all of your questions answered. For new Guesty Lite users, we also offer an onboarding session or platform walk-through, to help you make the most of what Guesty offers. Property managers who are interested in Guesty Pro, can request a demo of the platform, where our sales team will explain the ins and outs of Guesty’s system for you. Once you sign up, our onboarding team will help you get set up, ensuring your listings are properly connected and that you know how to use the platform. In addition to onboarding support, we offer 24/7 live chat support, a Guesty Academy, and a robust help center, so you will always have the support you need.

If you’re interested in Guesty Lite, our package for hosts with 1–3 listings, you can get started right away by simply signing up for a free trial on our website. For property managers with 4+ listings, sign up for a free software demo where our team of experts will give you a tour of the Guesty platform, at which point you can register as a new user. After registering, our onboarding team will walk you through the account setup. Once your account is created, your listings will be connected to the Guesty platform and then integrated with your preferred channels. If you still have questions at that stage, our support team will help you from there.

That depends. Guesty Lite, our package for hosts with 1–3 listings, is built as an “Airbnb-first” platform. In order to use Guesty Lite and publish your listings to multiple booking sites, you will first need to connect your Airbnb account. Guesty Pro does not require the use of Airbnb, and you can distribute your properties on the 60+ booking sites we connect to without having to be connected to Airbnb as well.

Our Guesty Lite package comes with a 14-day free trial with no commitment and no credit card required. While we don’t offer a free trial of our Pro platform, we do offer a free one-on-one software demo.

The Guesty PriceOptimizer is Guesty’s embedded, AI-powered dynamic pricing tool, which looks at short-term rental data in your area to make price recommendations in real time. In addition, we offer a robust suite of revenue management tools and services, as well as third-party connections to several dynamic pricing and revenue optimization tools through our Marketplace.

Yes! Our platform is designed to list properties across different channels, and our multi-calendar with real-time sync prevents double bookings.

Guesty provides every client with a free custom website building tool and website building guide to enable direct bookings and help strengthen your brand. We also offer professional website design services, where we build you a custom website based on your criteria, including design and development. If you already have an existing personal website, it can easily be linked to your custom Guesty website in order to sync bookings with Guesty’s platform.

Guesty is happy to offer GuestyPay™, an embedded payment processor that was designed specifically for short-term rentals, providing a seamless payment processing system for easy and reliable collection of accommodation charges, along with all reservation related fees. It allows you to enable automated payment collection, provides AI-powered fraud protection, and gives you complete control over your cash flow without the need for third-party tools. In addition, Guesty offers seamless integrations to Stripe and Hyp.

Cancellation policies for your listings are determined by you along with the available options per booking channel. When you use Guesty, you can set your cancellation policies for your listings and they will be automatically applied.

Guesty customer support is available 24 hours a day, 7 days a week.

Guesty offers a unique 24/7 Guest Communication Services feature upon request, in which our team of professional receptionists will handle full communication with your guests throughout the entire booking cycle, featuring extensive customization to your preferences and using a smart prioritization system to ensure that questions are answered within less than 1 hour.

White labeling communication with guests is possible through our Guest Communication Services. However, our default is to open up guest communication by introducing ourselves as your (the host’s) staff. Typically, guests are comforted by knowing that you have a dedicated support team, and it leads to more problems solved and faster resolutions.

GCS is currently available in English. Should you require assistance in a different language, please contact us.