Right now, innovative technology is everywhere. It’s become more than just an advantage to running, marketing, and growing your business. It’s a necessity. At Guesty, we’re always looking for new ways to help hospitality businesses exceed their goals, whether that’s to enhance guest experiences, streamline operations, or grow exponentially. And who better to help us do it than our users?
We’ve partnered with innovative companies who have had the Guesty experience first-hand and now, as our partners, can provide more cutting-edge solutions to you. In this article, we cover some of the innovative products they offer, which we’re confident will create a bridge for businesses to achieve more memorable guest experiences and profitable business outcomes.
Why does Guesty need technology partners?
We partner with technology companies to offer our customers more choices in their technology stack. As a Guesty customer, you already know that our technology partners offer a wealth of expertise, solutions, and support to enhance our already comprehensive product offerings. Additionally, they bring a whole host of innovative solutions to the table, like generative AI and the Internet of Things (IoT), which allow us to provide more value.
How we chose partner companies
In selecting our partners, we always employ a rigorous and strategic approach underpinned by a commitment to innovation, quality, and customer satisfaction. Even when they’ve been Guesty customers for years, we only select potential partners when they have the right technological expertise and compatibility with our existing solutions to make a meaningful difference to our customers.
We also look for partners who share our vision for a more connected and efficient hospitality industry, demonstrating a commitment to sustainability, data security, and user-centric design. Ultimately, we want to ensure that anyone we partner with can address both our customers’ current challenges and anticipate any future needs they may have.
Meet our technology partners
INTO had been a Guesty user for just over a year, and though short-term property rental was initially a sideline for them, they realized they had an opportunity to collaborate with Guesty. Technology developers by nature, building solutions is ingrained in their DNA, which made developing technology for short-term rental a logical move.
What INTO offers Guesty users
INTO has developed a conversational AI that fits right into Guesty’s Unified Inbox, making it much easier for your team to answer any guest queries swiftly and from your existing Guesty dashboard. They initially showcased their solution at Guestyval in Tel Aviv and found that many customers were excited about what they had to offer.
How INTO helps your business
“INTO enhances agent productivity and reduces costs by providing Conversational AI to answer guest questions. Our solution improves answer quality, supporting up to 50 languages with impeccable spelling and grammar, along with diverse tones and formats for brand consistency,” explains INTO’s Co-Founder, Alain Paquim.
Since generative AI is on the way to becoming a standard for STR hosts everywhere, and certainly for Guesty users, INTO’s tool is right on trend with providing technological solutions to everyday problems. But though it’s advanced, it’s surprisingly simple to set up and use, taking only 5 minutes to add to your system and promising an easy onboarding process.
INTO currently supports virtually any language and provides global and inclusive services to its clients in 19+ countries. “We’re continuously evolving our solution to meet the dynamic needs of the market,” says Paquim, “Ensuring Guesty users receive cutting-edge technology and unparalleled support in their property management endeavors.”
Sparrow’s parent company Abode has been leveraging Guesty’s capabilities for eight years and after managing hundreds of listings and grappling with the inefficiencies of piecemeal solutions, decided to create a solution of their own. The team at Abode had encountered the challenge of managing thousands of reviews annually and had to do so manually, one review at a time.
Using sheets and automation while logging into dozens of individual accounts and trying to harness vast amounts of feedback led to considerable labor costs and challenges in interpreting subjective data at scale. Though the team had experimented with several tools and integrations, they found the solutions clunky and incapable of providing the comprehensive experience they needed. This gap in the market inspired them to develop Sparrow Intel.
What Sparrow Intel offers Guesty users
Sparrow Intel offers review management software and automation at scale for Guesty users. Integrating it with your current Guesty provides seamless operational efficiency, eliminating the need to log into multiple OTA accounts and manually manage reviews. Their platform’s AI-driven insights and review prediction features also enable you to automate actions, leading to an increase in positive reviews and a proactive approach to managing guest experiences.
How Sparrow Intel helps your business
Sparrow Intel is designed to meet the specific needs of the hospitality industry, streamlining review management and providing actionable insights that lead to operational improvements. Its clients, especially those managing large portfolios, have seen impressive efficiency gains, and their feedback indicates that the review predictions feature offers them a strategic business advantage, something everyone needs in a competitive industry.
Integrating AI, especially in their solution, promises to enhance your day-to-day operations, simplifying the entire review management process. It saves you crucial hours of the day by letting you directly respond to guest reviews without logging into multiple OTAs, as well as the ability to operationalize qualitative critiques and much more. And because Guesty provides guest correspondence,” explains Sparrow Intel CEO and Co-Founder, Tobin Watkinson, “We can help hosts proactively address potential negatives before a review is left!”
The setup process is quick and straightforward, taking just five minutes, and user data is ingested into Sparrow in less than 24 hours. Tailored for the global market, Sparrow Intel lets you and your team process reviews and private feedback in the language they’re written in, with multilingual translation options. They’re also fully equipped to extend their current English platform to other languages, proving their commitment to adapting to various geographic markets.
“Transitioning from a Guesty user to a Marketplace partner has been a rewarding journey, allowing us to contribute to the ecosystem in a meaningful way,” Watkinson sums up. “The collaboration with Guesty has been fruitful, and we’re always looking for ways to further enhance this partnership for the benefit of the entire Guesty community.”
A Guesty user for 1.5 years, Botel says the platform has allowed them to grow and scale. They especially love Guesty’s ability to distribute properties across multiple OTAs and our Analytics tools, which allow them to see which properties are performing well and which need improvement.
Botel’s Co- Founder, Can Koseoglu says their first experience in the world of STRs was in building an online travel agency for student accommodations called ErasmusInn, which reached 10,000 listings in 12 cities in Europe at one point. Through the creation of that startup, the founder understood that tech infrastructure was lacking and after their startup unfortunately failed, they took the opportunity to learn more about rental arbitrage (a real estate investment strategy that involves leasing one property and then renting it out to someone else).
While trying to scale that business, the owner stumbled across ChatGPT, which made them consider the many things people do that can be scaled using AI. “AI was an extremely hot but new topic when the idea of Botel came about in March,” Koseoglu explains. “I tested a few chatbots and gave feedback to the founders, but they were not listening to product feedback.” And from there, Botel was born.
What Botel offers Guesty users
Botel.ai is an innovative platform designed to streamline and enhance AI-driven communication. It leverages advanced natural language processing (NLP) and machine learning technologies to enable chatbots to understand and interpret human language more effectively, facilitating more natural and engaging conversations with users. This makes it a game-changer in the world of property management since its technology can be used for customer service, sales, or general information.
How Botel helps your business
Botel differentiates itself by offering the ability to not only respond to your guests but also to detect upsell opportunities from guest messages. It also lets you create tasks at scale and serves several enterprise-level clients with over 200 listings, making it a powerful technology partner. Customers of Botel have been surprised by its impact on their revenue, with some reporting a steady 12x return on their monthly subscription costs from upsells. Onboarding is free and extremely easy; it only takes 5 minutes. Botel’s AI can understand reviews and speak to customers in more than 95 languages.
“We are constantly developing the product, and we have some exciting new features which are in the pipeline,” states Koseoglu.
Maveriks have been using Guesty for the last five years and saw an opportunity to create their own tool when they couldn’t find one that served their needs fully.
What Maveriks offers Guesty users
Maveriks’ technology is aimed at property managers to enhance their profitability and operational efficiency. Their suite includes Pulse for trust accounting and cash flow management, Shine for AI-powered direct booking websites, Homeez as an owner experience app, and Cockpit for unified analytics. These tools are designed to simplify financial management, boost direct bookings, improve owner satisfaction, and leverage data analytics, all without the need for advanced IT knowledge.
How Maveriks helps your business
According to Maveriks Founder, Rudy Abrahami, “It completes the tech stack.” This is a perfect description of what property managers need when using technological solutions – a way to get all they need in one place (which is why Guesty is such a robust – and beloved – solution). Users’ feedback has been terrific Abrahami continues, explaining that both the company and property managers come from the same background and thus share the same issues.
In general, its users are up and running in less than 48 hours, and with just a few onboarding calls to set up the website and domains (completely optional), you have all the support you need to get online fast. The company operates worldwide from Australia to Brazil and is able to support your needs no matter where you are.
Besty first started using Guesty in March of 2022 and, after owning and managing STRs as a side hustle, found it quickly snowballed into something much bigger. The founders tested all the existing solutions in the market to find a product that could help them manage automatically manage their properties and when they couldn’t find one, decided to build their own. “We had so much conviction on this that we decided to pivot our venture-backed startup entirely over to this industry pretty much overnight,” Co-Founder Sam Dundas states.
What Besty offers Guesty users
Besty is a platform designed to streamline the complexities of property management through AI. It’s your AI-driven property manager, facilitating effortless communication between property managers and guests, automating routine tasks like guest queries and requests, and providing insightful analytics to optimize property performance. In essence, it gives you the time and space to focus on strategic decisions and improving guest relations by taking care of your admin.
How Besty helps your business
Besty has seen a massive, viral adoption, with hundreds of thousands of AI-generated messages sent in the last five months for over 10,000 listings. It’s also been pivotal in generating over $100,000 in additional revenue for hosts via AI-enabled conversational upsells. With near-instant onboarding, drastic time savings, and tangible ROI generated from its platform, it will surely be an invaluable tool for property managers.
In the future, its creators promise that you’ll be able to automatically optimize occupancy with multi-unit listings; A/B test promotional offers (when to offer discounts, by how much, to whom, etc.); hyper-personalize the direct booking experience for guests; tackle owner communications and reporting; and a whole lot more.
Integrating Besty with Guesty (yes, we know it rhymes) creates a near real-time sync between all the data in your Guesty dashboard and the knowledge base of Besty’s AI system, so you never have to worry about the AI being outdated. Nearly 100 Guesty users have tried Besty, and none have reported an issue with the integration quality.
How quick is it to set up? Very! It takes just two minutes to input your email, grab your API token from Guesty, and choose which listings to enable. And the platform offers global support for its many users in Dubai, Canada, all over Europe, Australia, Africa, South America, and across the US. Besty works in any language, any timezone, and is available 24/7.
Host.ai has been using Guesty for 3+ years to manage its Joshua Tree and Big Bear portfolios. Co-Founder and CEO, Cole Rubin always wanted to build a software company, and when AI advanced, knew there was an opportunity in the STR world. Given messaging was the most time-consuming part of their own operation, they said clearly that this would be the first solution they’d develop.
What Host.ai offers Guesty users
HostAI is designed to automate up to 80% of guest communications for vacation rentals and hotels, reducing the time teams spend on repetitive tasks. It enhances guest experiences by automating responses to inquiries, planning guest experiences, upselling available dates, and prioritizing urgent matters. Trusted by over 3,500 hospitality operators, HostAI integrates with top property management systems – like Guesty – and supports operations by making guest interactions more efficient through generative AI.
How Host.ai helps your business
Being a Guesty user prior to building this product gave its founder great context for understanding the industry and technology needed. Users love how much HostAI takes off their plate and how it integrates into the tools they are already using daily. On average, property managers using HostAI save their teams 40-60 hours a month and just one minute per listing to set up. HostAI works worldwide and speaks every language!
“Guesty has been great to work with!” Rubin says, and considering HostAI is a Y Combinator-backed company, the same startup accelerator Guesty went through, we have high hopes for what’s ahead.
SuiteOp has been a part of the Guesty family since 2019, leveraging our robust features to enhance its property management company, Sosuite. The company’s journey with Guesty was transformative, not just in managing over 400 properties across Philadelphia, Montreal, and Quebec but also in sparking an innovative idea that led to SuiteOp.
Building SuiteOp was born out of a desire to fill a gap that the company owners identified in the market. As technology enthusiasts and property managers, they were constantly seeking ways to streamline operations and realized that the systems they were developing internally for Sosuite were outperforming many available on the market. This realization was the catalyst for SuiteOp.
The founders envisioned a unified system where IoT, guest communication, staff management, and operations analytics worked seamlessly together. Building SuiteOp allowed them to realize this vision, tailor-made to the intricate needs of large-scale property managers.
What SuiteOp offers Guesty users
SuiteOp provides a comprehensive property management solution for the hospitality industry, focusing on enhancing guest experiences and operational efficiency. Their platform offers a range of services, including guest identity verification, smart device management, housekeeping optimization, and noise and temperature monitoring. All of its features have exactly what you need to streamline operations and guest services as part of your experience with Guesty and allow every STR, from small properties to large hotel chains, to automate and integrate with various smart devices and operational tools.
How SuiteOp helps your business
Integrating SuiteOp with Guesty offers several benefits. It allows for deeper integrations, leading to improved efficiency and customer satisfaction. Also, the founders’ unique knowledge of Guesty’s capabilities helped them design SuiteOp to complement and enhance these features, creating a comprehensive operational ecosystem.
Since launching SuiteOp, the response has been overwhelmingly positive. And this has helped propel its founders to tap into the power of AI. Their AI system cleverly sifts through guest reviews to pick out key insights, which are transformed into practical steps for their operations team, helping them continually refine and elevate our service.
Getting SuiteOp up and running is a breeze. They’ve streamlined the setup process to be quick and hassle-free so you can start reaping the benefits without delay. They’re also proud to have a global footprint, catering to property managers across the world. While the platform is accessible globally, they’ve honed their focus on English, French, and Spanish-speaking countries to address the needs and nuances of those key linguistic markets.
“Being a part of the Guesty Marketplace has been an exciting journey for us,” Sosuite Co-Founder, Jean-Emmanuel Losi says. “It’s a partnership that has allowed us to both contribute and grow. We’re all ears when it comes to feedback and ideas for improvement, as we believe that collaboration is key to achieving the best in this dynamic industry.”
