Why is it important to consolidate your communication with guests?

A successful property manager with multiple listings will have to communicate with several guests at once, especially when you account for those who haven’t yet checked in or even finalized their reservations. With messages coming through email, SMS and the original booking channel, it can be really time consuming to get to all of them, and worse, some can fall through the cracks and go unanswered, resulting in unhappy guests or lost leads. A Unified Inbox collects all of your communication in one inbox, meaning you’ve only got to log into one platform to check and respond to guest messages. This means less time wasted and reduced risk of missed messages.

What is the best way to keep your Inbox organized?

To save yourself time on shuffling through correspondence in search of what you need, we’ve got some helpful inbox management tools like archiving and filtering capabilities as well as Saved Views, which allows you to save specific filters so you can easily apply them. Here are some of the Saved Views we’ve found to be most effective for our users: Potential guests: Save a filter that will allow you to view only inquiries and reservation requests rather that conversations with confirmed guests. Unclosed leads should be a priority. Guests checking in that day: To help ensure the check-in process is smooth for each guest, save a view that shows only confirmed guests checking in on that date. Assignee: Make communication simple for your personnel by creating views that display only the correspondence with guests they’re responsible for. Remaining conversations: Save a filter for all threads that will not show up in your higher priority filters so you can you ensure you still get to them once you’ve tended to the others.

Can you use a white-labeled domain name with the Unified Inbox?

You will be given a default domain ending in @user.guesty.com, but are welcome to replace this with a custom domain by sending Guesty a request that includes the white-labeled domain name and following the instructions you are sent in response. Guesty will walk you through the process of integrating your personal domain with our software.

Posta In Arrivo Unificata

Comunicazione efficiente e automatizzata. Perché in una giornata non ci sono abbastanza ore per comunicare con gli ospiti e avere una vita privata.

Tutta le tue comunicazioni in un unico luogo

La Posta in arrivo unificata è uno strumento di messaggistica intelligente che centralizza tutte le comunicazioni con i tuoi ospiti. Che tu abbia ricevuto una richiesta tramite un canale di prenotazione, via e-mail o Sms, puoi rispondere a tutti tramite la tua Posta in arrivo Unificata di Guesty.

Facile recupero delle conversazioni rilevanti

Filtra i tuoi messaggi e ordinali per annuncio o anche in base alla fase in cui si trova la richiesta. Con tutte le tue comunicazioni centralizzate e categorizzate, localizzare conversazioni specifiche è un gioco da ragazzi.

Ampia gamma di funzioni

01. Assegna comunicazioni rilevanti al personale designato.

02. Archivia le vecchie conversazioni per fare spazio alla corrispondenza più urgente.

03. Trasforma i lead in ospiti con la nostra funzione di Snooze, che ripresenta i messaggi a cui non hai ancora risposto.

04. Utilizza la barra laterale per visualizzare, modificare e aggiungere dettagli alla prenotazione senza mai uscire dalla tua casella di posta in arrivo.

FAQs about our Unified Inbox

Why is it important to consolidate your communication with guests?

A successful property manager with multiple listings will have to communicate with several guests at once, especially when you account for those who haven’t yet checked in or even finalized their reservations.

With messages coming through email, SMS and the original booking channel, it can be really time consuming to get to all of them, and worse, some can fall through the cracks and go unanswered, resulting in unhappy guests or lost leads.

A Unified Inbox collects all of your communication in one inbox, meaning you’ve only got to log into one platform to check and respond to guest messages. This means less time wasted and reduced risk of missed messages.
What is the best way to keep your Inbox organized?
To save yourself time on shuffling through correspondence in search of what you need, we’ve got some helpful inbox management tools like archiving and filtering capabilities as well as Saved Views, which allows you to save specific filters so you can easily apply them.

Here are some of the Saved Views we’ve found to be most effective for our users:
- Potential guests: Save a filter that will allow you to view only inquiries and reservation requests rather that conversations with confirmed guests. Unclosed leads should be a priority.
- Guests checking in that day: To help ensure the check-in process is smooth for each guest, save a view that shows only confirmed guests checking in on that date.
- Assignee: Make communication simple for your personnel by creating views that display only the correspondence with guests they’re responsible for.
1. Remaining conversations: Save a filter for all threads that will not show up in your higher priority filters so you can you ensure you still get to them once you’ve tended to the others.
Can you use a white-labeled domain name with the Unified Inbox?

You will be given a default domain ending in @user.guesty.com, but are welcome to replace this with a custom domain by sending Guesty a request that includes the white-labeled domain name and following the instructions you are sent in response. Guesty will walk you through the process of integrating your personal domain with our software.

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