Every feature we build starts with a conversation with property managers like you. What’s slowing you down, what’s missing, what would make this quarter smoother and the next one more profitable?
Our latest features, tools, and updates answer those questions directly. Digital guidebooks that give guests everything they need in one link. A training academy that gets your team up to speed without pulling you away from operations. Accounting tools that turn tax season from a crisis into complete confidence in your books.
Here’s how to put them to work in 2026.
Guest experience & communication
Guidebooks (Guest App)
Guests arrive with questions. Spare key, Wi-Fi password, which restaurants are worth the walk. Many operators solve this with a physical guidebook, but that only helps guests once they’re inside, not when they’re circling the block searching for the entrance.
Guidebooks consolidate everything into one digital link, with property details, house rules, local recommendations, and arrival instructions all accessible from the Guest App before and during their stay. One link. All the information guests need for a smooth arrival and memorable 5-star experience.
Revenue opportunities:
- Reduce repetitive guest inquiries that drain team hours
- Increase review scores (and therefore conversion) with personalized experiences
- Coming soon: tailor upsells to increase the revenue value of every stay
Feature highlights:
- Customizable digital guides with property-specific details
- Local recommendations that make guests feel like insiders
- Single-link access through the Guest App for a seamless experience
Pro tip: Build neighborhood guides that go beyond the obvious. Skip the tourist traps and include the coffee shop you swear by, the pharmacy that’s open late, and the park that’s perfect for morning runs. Guests remember hosts who helped them live like locals, and that memory shows up in reviews.
Unified Inbox + ReplyAI
We’ve rolled out two updates that make guest communication faster and smarter.
First, conversation recaps. Instead of scrolling through message history to piece together context, you now get an instant summary of every guest interaction — previous requests, resolved issues, booking details — right where you need it. No more asking guests to repeat themselves. No more replies that miss the point.
We’ve also given you more control over ReplyAI, allowing you to adjust the length and tone of suggested responses to match your voice, or write your own draft and let ReplyAI handle the polish. You get the speed of AI with more flexibility and responses that actually sound like you.
Revenue opportunities:
- Convert more inquiries with faster, more relevant responses without sacrificing personalization
- Free up team hours spent crafting repetitive messages
- Surface local experiences and add-ons at the right moment for a natural sell
Feature highlights:
- Instant conversation recaps for full context at a glance
- Adjustable tone and length controls for suggested replies
- Draft polishing that improves your own messages
Pro tip: Use tone controls strategically based on the conversation stage. Keep pre-booking responses warm and sales-oriented. Switch to concise and informative for check-in logistics. For issue resolution, let ReplyAI draft empathetic openings while you focus on the solution. Matching tone to moment builds trust faster than generic friendliness.
Bonus update: New automated messages widget
The new Automated Messages widget gives you full visibility directly from your Unified Inbox. View message conditions and status, preview upcoming messages with actual guest data, catch errors before they reach guests, and schedule future messages with confidence. Full visibility, faster troubleshooting, and operations that stay one step ahead.
Platform mastery
Guesty Academy: Turn your team into experts with Guesty Academy
It can take months for new hires to master all aspects of a sophisticated platform. Meanwhile, existing team members use the same five features, while capabilities that could transform their workflow sit undiscovered. Training happens in stolen moments between guest emergencies, if it happens at all.
Guesty Academy changes this with a central resource for faster onboarding and continuous skill development. Explore bite-sized video tutorials, expert tips, and interactive training courses designed for independent learning, the moment you need it. Browse by feature, complete full modules, or skip straight to what matters. (Available anytime from your Help Widget.)
Revenue opportunities:
- Reduce onboarding time for new team members
- Unlock revenue-building capabilities your team doesn’t know exist
- Eliminate workflow bottlenecks from undertrained staff
Feature highlights:
- Bite-sized video tutorials for quick skill-building
- Interactive training courses for comprehensive learning
- On-demand access directly from your Help Widget
Pro tip: Build Academy into your onboarding checklist. Assign specific modules by role: reservation management for guest services, automation setup for operations leads, and accounting workflows for finance. Track completion before giving full system access. New hires who learn properly from the start make fewer costly mistakes and reach productivity faster.
Accounting
Fiscal year + monthly reconciliation
Tax season for property managers typically means hunting down owner information, calculating payment totals across dozens of properties, generating forms manually, and hoping nothing slips through. Meanwhile, monthly reconciliation requires pulling disbursement details from one system, income categories from another, and expense breakdowns from your head.
Our latest accounting updates streamline your most time-consuming financial workflows. Automatically generate, review, and distribute 1099-MISC forms to your owners directly within Guesty. You get complete accuracy, IRS compliance, and hours saved. Plus, you can now pull detailed PMC disbursement breakdowns by income and expense category straight from your Accounting dashboard, eliminating manual reconciliation and producing faster, more accurate journal entries.
Revenue opportunities:
- Eliminate penalties for late or inaccurate 1099 filings
- Reduce hours spent on manual tax prep and monthly reconciliation
- Strengthen owner acquisition and retention with professional, timely documentation
Feature highlights:
- Automated 1099-MISC generation with review controls and direct distribution (US only)
- PMC disbursement reports by income and expense category
- Export-ready reports for your accounting system
Pro tip: Make this the year you’re not scrambling. Run a test 1099 generation this week to catch any owners with missing tax information before filing deadlines hit. Then build the habit: pull your PMC disbursement report at each month-end close. Thirty minutes of review now saves hours of reconciliation later. and the occasional panicked email to an owner asking for their TIN.
Set up 1099s or disbursement reports here.
Extra accounting updates:
- Airbnb auto-grouping: Groups Airbnb transactions into daily batches automatically. Simplifies bank reconciliation, reduces manual work, minimizes errors—even with multiple Airbnb accounts connected.
- Annual owner statement: Generate annual owner statements based on the start of your fiscal year. Give owners the year-end documentation they need for tax prep and financial planning.
- Check printing: Process payments through direct check printing from Guesty. For vendors and owners who prefer traditional payment methods, no bank run required.
Stay ahead of every release
Guesty evolves constantly, with new features launched monthly based on requests, challenges, and insights from property managers like you. Subscribe to our monthly newsletter for immediate access to new releases, implementation guides, and strategic insights on how other operators are using Guesty to gain competitive advantages.