Personally Meeting & Greeting Airbnb Guests With Keys

Personally Greeting Airbnb Guests With Keys - Guesty

When Your Guests Arrive, And You Can Be There

First impressions count so meeting your guests at the airport is a great way to start their experience on a positive note. The personal touch makes all the difference and can be the start of a happy guest and great review.

The most obvious and easy solution, provided you have the time, is to just handle the situation yourself. It’s cost-efficient and direct, though the time commitment is not always feasible for property owners on-the-go.

But if you do have the time for an in-person key exchange, here’s what you need to know:

Greeting Your Guests

No matter how late they are, make sure to meet and greet your guests at the door with a smile and an offer to help with their bags. If it’s late at night, at least make sure you’re wearing pajamas that are on the nicer side.

When you hand over the keys, make sure to mention any other access-related information they may need (ex. where back-up keys are located, or if a certain lock requires some jiggling to open).

Also, establish a definitive plan for key drop-off. If your door locks automatically you can just have them leave the keys inside on their way out. But if you need to be there for the drop-off, you’ll have to schedule a time and place that works for both parties. Other ideas:

  • Leave the keys in the mailbox
  • Leave the keys with a neighbor
  • Leave the keys in a plant pot or under an ornament – somewhere that can provide camouflage for the key and still be easy to find for your guest
  • Slip the keys under the door (or doormat) after you lock-up
  • Leave the keys with a building official or doorman
  • Leave the keys with a neighborhood front-desk service, such as City Co-Pilot (introduced in Third Party Airbnb Key Exchange Services)

Make a Tour

Greet guests with not only a tour of the rooms but also an explanation of all the utilities and need-to-know information too:

  • How the hot water works
  • Where the AC/heater are located
  • How to use the TV remote
  • The Wifi password & username
  • Which cabinets or refrigerator shelves they can use
  • Check-in & check-out times (and if late check-in/out is allowed)
  • Location of plug sockets
  • Any emergency information (names of places, phone numbers, addresses, websites)
  • Parking information

Be sure to lay down the ground rules, including your lost key policy (reviewed in Key Exchange Communication With Airbnb Guests Prior To Arrival), food sharing terms, off-limits furniture, and water/electricity use.

Personally Meeting & Greeting Airbnb Guests With Keys
5 (100%) 9 Votes

If you’re interested in learning more about property management and discovering the many ways Guesty's platform can help your business, we invite you to a free one-on-one session with one of our experts.

Bleisure Travel

How Short-Term Property Managers Can Take Advantage of the Growing ‘Bleisure’ Trend

Here at Guesty we’re often advising you to tailor your services to the specific kind of guest you’re expecting. There…
CONTINUE READING
Guest Communication : Guest Inquiries

Guesty’s 24/7 Guest Communications Team Reveals the 9 Most Common Guest Inquiries

Property management sure does keep you on your toes, especially when it comes to communicating with guests. Can you even…
CONTINUE READING
Personalized Guest Service

Guesty’s Service Experts Reveal the Fundamentals of Excellent, Personalized Service

As a short-term property manager whose business heavily depends on repeat bookings as well as positive reviews and recommendations, providing…
CONTINUE READING
How to respond to bad guest review

How Property Managers Should Deal With Bad Guest Reviews

Reading guest reviews is probably the easiest part of property management, and definitely the most rewarding. Receiving all those twinkling…
CONTINUE READING