Meeting & Greeting Airbnb Guests Running Late

Meeting & Greeting Airbnb Guests Running Late - Guesty

When Your Guests Are Supposed To Arrive, But They Haven’t

Delayed Guests

Even with planning and scheduling beforehand, you don’t really have any control over when a guest is going to arrive. If their plane is scheduled to land in the middle of the day, and they get delayed a couple hours, an in-person key exchange can majorly cut into your day.

To minimize your wait-time in the event of a late (or early) guest, make sure to:

  • Keep an eye on your guest’s flight status – Ask your guest for their flight number and airline so you can look out for delays or cancellations. In the case of a guest that’s driving to your property, monitor their route on google maps to see if they are going to hit heavy traffic.
  • Communicate with your guest – Have them text you at key points during their trip. When they land, when they’ve left the airport. Or, if they’re driving, when they’re an estimated hour or two away.
  • Be prepared with a back-up – If you think you might have to step out of the house for any reason around the time a guest is planning to arrive, make sure you’ve coordinated a back-up plan with a friend or neighbor to deliver a key in case you don’t make it. Avoid leaving a guest stranded in front of your property at all costs (for more on this, see our Building Key Strategies & Back-Up Plans section).
Meeting & Greeting Airbnb Guests Running Late
5 (100%) 8 Votes

If you’re interested in learning more about property management and discovering the many ways Guesty's platform can help your business, we invite you to a free one-on-one session with one of our experts.

Vacation Rental Maintenance - Guesty

Vacation Rental Maintenance: Some Common Problems and Their Solutions

It’s becoming increasingly well-known that vacation rental hosting can be a profitable business, but it’s important not to forget that…
CONTINUE READING
Property Video : Virtual Home Tours - Guesty

How to Make an Awesome Video of Your Property and Why You Definitely Want To

Lights, Camera, Action! What do you do when you’ve got to miss an event you really want to attend? You…
CONTINUE READING
Create a Memorable Guest Service Experience - Guesty

Guest Services: Going the Extra Mile to Create a Memorable Experience

Whether you’ve got a beachfront villa in Costa Rica, a 48th story penthouse in New York City, or a countryside…
CONTINUE READING
Short-Term Rental Listing's Description - Guesty

How to Increase Bookings With the Perfect Description for Your Short-Term Rental Listings

A good photograph can say a lot… but it can’t say everything. That’s where your listing description comes in. If…
CONTINUE READING