Customer Solutions Specialist

  • Customer Solutions
  • Tel Aviv, Israel
  • Full-time

JOB DESCRIPTION

The Guesty For Pros, Customer Solutions Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can gain our clients’ trust.

The perfect Customer Solutions Specialist has a strong technical orientation and is eager to help, has very strong communication skills, and is not afraid of being creative and thinking outside the box.

 

Responsibilities:

  • Responding to customer queries in a timely and accurate way, via email, chat, or phone.
  • Providing step-by-step technical help, both written and verbal, with great attention to detail.
  • Troubleshooting customer issues, solving problems, and helping with queries about their account.
  • Managing a ticket queue based on priority and SLA protocols.
  • Working closely with our developers and technical teams to ensure customer satisfaction.

 

Requirements:

  • Bachelor’s Degree.
  • Native English/Near-native speaker (or mother-tongue).
  • At least 1 years of experience in a similar role.
  • Experience using help desk software and remote support tools - a plus! 
  • Tech-savvy - strong computer skills - a must. 
  • Strong verbal and written communication skills.
  • Analytical capabilities.
  • Ability to adapt to a fast-pacing, changing environment.
  • Ability to use judgment and think outside the box.
  • Empathetic, helpful, and positive attitude.
  • Fast learner, autodidact.
  • Hardworking, able to work in a deadline-driven environment.
  • A team player.

 

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