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Bleisure Travel

How Short-Term Property Managers Can Take Advantage of the Growing ‘Bleisure’ Trend

Here at Guesty we’re often advising you to tailor your services to the specific kind of guest you’re expecting. There are many types of travelers, but they can generally be split into two main groups - those traveling for business and those traveling for leisure. Increasingly, however, the line between those two categories is blurring as the industry makes room for a new and unique brand of traveler - the ‘bleisure’ traveler. What Is Bleisure? Bleisure refers to the blending of business and leisure travel and is a rapidly growing phenomenon in the business tripping world. In fact, more than…
Guest Communication : Guest Inquiries

Guesty’s 24/7 Guest Communications Team Reveals the 9 Most Common Guest Inquiries

Property management sure does keep you on your toes, especially when it comes to communicating with guests. Can you even remember the last time you managed to go 15 minutes without receiving some sort of guest inquiry? Let’s face it, most of those questions are redundant and have you thinking “déjà vu”. And what’s more, your time is way too valuable to constantly type out messages that your guests usually already have the answer to. But as always, we’re here to help. One of Guesty’s most popular features is our 24/7 Guest Communication Service, which is comprised of a team…
Personalized Guest Service

Guesty’s Service Experts Reveal the Fundamentals of Excellent, Personalized Service

As a short-term property manager whose business heavily depends on repeat bookings as well as positive reviews and recommendations, providing excellent guest service is a top priority. Together, advancements in technology and the rise of the vacation rental have vastly transformed the travel industry, and with those changes came new standards and expectations, standards - expectations every serious property manager needs to meet. What Guests Want Technological progress has made so many areas of our lives simpler and smoother, and guests expect the same when it comes to their getaways. They want a 24/7 line of communication with their hosts.…
How to respond to bad guest review

How Property Managers Should Deal With Bad Guest Reviews

Reading guest reviews is probably the easiest part of property management, and definitely the most rewarding. Receiving all those twinkling stars for your hard work, being praised as “the best host ever,” which you totally are, and reading that your guests can’t wait to stay in your rental again next year. But then it happens. After becoming immune to emails patting you on the back for yet another 5-star review, you’re notified that you received a scathing 1-star review. You don’t deserve that, your hosting skills are unparalleled. But even the best hosts can’t please everyone. As bookings increase and…